Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Horticulturist
Volunteer
02.2023 - Current
Retained knowledge of garden plants and understanding of cultural requirements to maximize growth and cultivation.
Inspected gardens to identify insect or disease problems and weed control needs.
Maintained horticultural calendar to track bloom periods and seasonal cultural needs.
Documented plant information and identified plant material to process and maintain accession records.
Altered soil types to grow different types of plants in non-native environments.
Researched composition of soil to determine effects on plant growth.
Advised food growers on ways to best use land and most advantageous crops to grow.
Tagged and labeled plants in nursery to record planting location information.
Office Secretary
Leland Insurance Agencies
03.2023 - 05.2023
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Received incoming mail and evaluated and distributed correspondence requiring priority attention.
Provided clerical support to company employees by copying, faxing, and filing documents.
Offered technical support and troubleshot issues to enhance office productivity.
Answered multi-line phone system and enthusiastically greeted callers.
House Manager
Self-employeed
08.2020 - 11.2022
Managed day-to-day operation of home to comply with regulations and agency standards.
Supervised residents preparing meals and handling chores and provided constructive feedback.
Assisted residents with daily hygiene and living tasks.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
House Cleaner
Self-employeed
08.2020 - 11.2022
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Dusted picture frames and wall hangings with cloth.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Emptied trashcans and transported waste to collection areas.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Seamstress
Self-employeed
09.2013 - 08.2022
Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Inspected finished garments to address flaws and verify adherence to quality standards.
Measured and cut fabric for garment construction according to customer specifications.
Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
Demonstrated proper textile handling and care related to cleaning, pressing and steaming.
Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
Drafted designs and patterns for original garments.
Constructed well-tailored dresses, trousers and jackets with precise attention to detail.
Matched up cloth by pattern and die lot to reach quality goals on finished shoes.
Sonar Technician
United States Navy, USN
04.2016 - 01.2020
Maintained COMSEC and INFOSEC in operations and actions to preserve operational integrity.
Conducted passive and active sonar searches for suspected targets.
Calculated maneuvers and provided commander with operational and situational reports along with depth, range and system statuses.
Repaired AC/DC circuits, digital and fiber optic circuits, power supplies and servo systems.
Updated documentation such as technical manuals and equipment maintenance records.
Adjusted equipment and system filters to mitigate biological and environmental impacts on acoustic data.
Analyzed multiple data inputs across active and passive acoustic, Expendable Bathythermograph (XBT) and tactical oceanographic.
Performed routine maintenance and replaced worn parts.
Completed projects by effectively applying engineering, technical, and maintenance procedures.
Treated classified data with utmost discretion, following military and federal protocols.
Implemented schematics, diagrams, and written, and verbal descriptions to effectively solve engineering project issues.
Maintained sonar systems on ships, troubleshooting and resolving detected issues to restore proper functionality.
Mine Warfare Training Center Office Aide
United States Navy, Unit
07.2019 - 09.2019
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Organized, stored and retrieved files to enhance daily operations and support customer needs.
Provided clerical support, addressing routine, and special requirements.
Interacted with customers by phone, email, or in-person to provide information.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Supported office manager with proactive correspondence management, document coordination, and customer relations.
Developed and maintained spreadsheets Microsoft Excel to track and chart information such as staff attendance.
Performed wide-ranging administrative, financial and service-related functions.
Created fundraiser flyers using Microsoft PowerPoint.
Assisted senior staff with fundraisers.
Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Assisted with event planning, travel and logistical arrangements.
Organized new hire, security and temporary paperwork.
Vice President of CSADD
Unites States Navy, Volunteered
06.2019 - 09.2019
Demonstrated proficient leadership skills to motivate employees and build competent teams.
Call weekly meetings to order to discuss upcoming events and incoming sailors.
Traveled to San Diego International Airport to pick up and transport incoming sailors to the command.
Checked incoming sailor into the command.
Explained procedures and meeting times to new check-ins.
Retained myself as a point of contact for new check-ins to respond to inquiries.
Participated in interview panels to hire and manage employees to maximize productivity while training staff on best practices and protocols.
Clarified roles, responsibilities and expectations of staff.
Collaborated with senior management to develop strategic initiatives and long term goals.
Identified and resolved issues between employees, promoting better collaboration and mutual respect.
Established performance goals for department and provided methods for reaching milestones.
Established and maintained strong relationships with customers, vendors and strategic partners.
Cultivated company-wide culture of innovation and collaboration.
Monitored key business risks and established risk management procedures.
Oversaw business-wide changes to modernize procedures and organization.
Created succession plans to provide continuity of operations during leadership transitions.
Founded performance- and merit-based evaluation system to assess staff performance.
Secretary of CSADD
United States Navy, Volunteered
11.2016 - 06.2019
Traveled to San Diego International Airport to pick up and transport incoming sailors to the command.
Checked incoming sailor into the command.
Explained procedures and meeting times to new check-ins.
Retained myself as a point of contact for new check-ins to respond to inquiries.
Participated in interview panels to hire and manage employees.
Maintained daily report documents, memos and invoices.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing, and filing documents.
Entered data into system and updated customer contacts with information to keep records current.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Offered technical support and troubleshot issues to enhance office productivity.
Established administrative work procedures to track staff's daily tasks.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Kitchen Porter
United States Navy, Volunteered
09.2016 - 06.2018
Cleaned and organized kitchen stations to promote team efficiency.
Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Managed time to juggle multiple tasks simultaneously with ease.
Unloaded food deliveries and stored items in proper locations for easy access.
Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Transported food items from storage areas to kitchen for prepping.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Learned other teammates' work tasks to train as backup.
Conference Receptionist
United States Navy, Volunteer
10.2017 - 10.2017
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality of information regarding clients and company.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Cold Caller
Honeywell Security And Fire
06.2015 - 08.2015
Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Called prospective customers in designated market area to qualify leads.
Completed daily cold calling and outreach to build sales pipeline.
Built relationships with customers using strong persuasion and active listening skills.
Followed up with customers to solicit further sales.
Answered calls, took messages, and transferred calls to correct individuals.
Answered questions about company offerings with knowledgeable responses about products and services.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Completed daily and weekly sales reporting using assigned tools.
Recorded contact information of customers and potential customers in internal database.
Asked pertinent questions to understand customer requirements.
Informed current and prospective customers of promotions and new or upgraded products.
Apprentice Soap Maker
Be Delicious Soaps And Gifts
06.2013 - 06.2015
Followed recipes to produce hot and cold process bars of soap with scents and designs along with bath bombs, lotions and lip balms.
Filled custom orders, took inventory, and maintained stocks of regular items.
Created and printed labels for packaging and shipment of orders.
Participated in the creation of new scents and designs for bars of soap.
Advertised and sold products including but not limited to hot and cold process soap, liquid soaps, bath bombs, lip balms and candles.
In-Home Babysitter
Self-employeed
08.2012 - 02.2015
Played games, worked on puzzles, and read books to young children.
Communicated positively with children and guardians.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Prepared healthy, age-appropriate snacks and meals.
Reassured children when upset providing emotional support and stability.
Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Taught children to organize toys, wash hands, and share by leading by example.
Communicated with parents regarding children's progress and development, raising any issues.
Assisted children with homework assignments and special projects across different subjects.
Planned fun outings and educational activities to keep children entertained.
Guided school homework and read bedtime stories to support development.
Administered medications, following strict instructions from parents and medical labels.
Monitored children's play activities to verify safety.
Established and maintained safe play environment for children.
Engaged with children on individual basis to build positive relationships.
Encouraged children to be understanding and patient with others.
Taught children basic life skills, manners and personal hygiene.
Helped children complete homework assignments and school projects.
Supervised children engaged in physical activity, learning and social skills with peers.
Supervised children on playground to help develop physical and social skills.
Developed games and activities using arts and crafts to support learning and verbal skills.
Promoted language development skills through reading and storytelling.
Provided developmentally appropriate activities for children.
Organized activities that enhanced children's physical, emotional and social well-being.
Identified warning signs of emotional and developmental problems in children.
Stayed current on toy and child-related recalls and safety warnings.
Peer Counselor
Central Middle School, Volunteer
10.2007 - 05.2008
Developed mentees' life skills such as time management and communication.
Provided holistic support to assist with academic, emotional and social challenges.
Facilitated peer-to-peer conversations to support open communication among mentees.
Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
Shared resources, opportunities, and activities to support mentee's learning and development.
Implemented strategies to help mentees manage stress and difficult emotions.
Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
Collaborated with school counselors, teachers and administrators to aid mentee success.
Counseled 15 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Supported individuals dealing with mental health and emotional issues.
Listened to clients' concerns and provided encouragement and support.
Developed treatment plans to help clients build self-confidence and resilience.
Adapted counseling techniques to best suit individual needs of each client.