Tatiana Quito
East Elmhurst,NY
Summary
Dedicated patient service representative known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
CityMD: Urgent care
Sunnyside, NY
12.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Scanned documents into electronic health record system as needed.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Front Desk Receptionist
Pico Family Chiropractic
Manhattan, NY
06.2022 - 01.2024
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc
- In a prompt and polite manner
- Verifying patient eligibility and addressing any patient questions about insurance (Connecting patients with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Answering new patient/ current patients calls
- Responding to new patient/ current patient emails
- Scheduling new/current patients
- Assisting new patients with forms and check-in
Front Desk Manager On Duty Front Desk Associate
Equinox Gramercy
New York, NY
05.2018 - 12.2023
- While conducting check-in process
- Welcomed and check-in Guest or vendors into the club in the proper way due to entrance policy and following the gym protocols by asking for ID And Vaccination proof.Answered phones to respond to Member inquiries and transfer calls to appropriate Membership Advisors inquiring about membership
- Collected and Updated Members information when it needed to be updated to our equinox system
- Handled payment processing on billing day and provided Member's with receipts and proper invoice
Shoe Sales Associate
Marshalls
Long Island, NY
05.2018 - 12.2019
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy
- Seated customer to measure feet and properly fit with correct size shoes
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires
- Maintained shoe department by organizing shoes by size, color and style
- Facilitated sales through outstanding customer service and satisfaction
Coat Check Attendant
Equinox Gramercy
Manhattan, NY
10.2017 - 04.2018
- Verified claim tickets and returned personal belongings to the rightful owner upon request
- Maintained good working relationships with co-workers and management
- Followed established guidelines and procedures
- Reserved members for group fitness class
- Managed Members complaints and rectified issues to complete satisfaction
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Managed POS System and Spa Booking by collecting customer information and card payment to confirm booking
- Delivered key administrative support to managers taking on additional task upon my responsibility
- Created and optimized employee schedules for shift coverage
- Trained newly hired employees on front desk procedures and business operations
Education
High School Diploma -
William Cullen Bryant High School
NY, Long Island08.2017
Skills
- Greet patients and visitors in a professional and friendly manner
- schedule appointments using electronic systems like lytic ad athena
- verify insurance coverage and process payments
- answer phone calls, emails and inquires promptly
- ability to multitask and work efficiently in a fast-paced environment
- proficiency in using computer system for scheduling and data entry
- understanding of patient service best practices
- work cooperatively with patient care resources and clinical staff to ensure timely pre-authorizations
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Patient Service Representative
CityMD: Urgent care
12.2023 - Current
Front Desk Receptionist
Pico Family Chiropractic
06.2022 - 01.2024
Front Desk Manager On Duty Front Desk Associate
Equinox Gramercy
05.2018 - 12.2023
Shoe Sales Associate
Marshalls
05.2018 - 12.2019
Coat Check Attendant
Equinox Gramercy
10.2017 - 04.2018
High School Diploma -
William Cullen Bryant High School