Tatiana Palacios
Hampton Bays,NY
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 2 years. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Hamptons OBGYN
02.2022 - 03.2024
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Helped patients complete necessary medical forms and documentation.
Secretary
The Right Move Of LI
09.2019 - 02.2021
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
Southampton High School
Southampton, NYSkills
- Patient Relations
- Referral Verification
- Medical Billing
- Letter preparation
- Appointment management
- Front Desk Operations
- Patient Registration
- Workflow Optimization
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Hamptons OBGYN
02.2022 - 03.2024
Secretary
The Right Move Of LI
09.2019 - 02.2021
Southampton High School
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