Tatiana Raymundo
Arvada,CO
Summary
Seasoned Assistant Casino Manager with a proven track record at Ameristar Casino Resort Spa, excelling in gaming regulations expertise and exceptional communication. Spearheaded team management and staff development, significantly enhancing game protection and guest satisfaction. Renowned for analytical skills and problem-solving, adept at driving performance improvement and fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Assistant Casino Manager
Ameristar Casino Resort Spa
Black Hawk, CO
05.2023 - Current
- Maintain the day-to-day operations of the casino.
- Develop and implement policies and procedures for the efficient operation of the casino.
- Facilitate the resolution of guest conflicts in the role of casino liaison.
- Enhanced game protection by thoroughly analyzing rules and strategies in alignment with compliance standards.
- Manage table games, slot operations, poker, and sportsbook personnel by assisting with scheduling, task delegation, and employee relations.
- Approach guests and engaged in conversation through use of effective interpersonal and people skills.
Beverage and Slot Assistant Manager
Ameristar Casino Resort Spa
Black Hawk, CO
01.2023 - 05.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between team members in an effective manner.
- Maintained liquor inventory and adjusted accordingly based on promotional events, holidays, and business needs.
- Maintained up-to-date knowledge of company products and services in order to keep the team informed on property happenings.
Slot Assistant Manager
Ameristar Casino Resort Spa
Black Hawk, CO
12.2022 - 01.2023
- Communicated regularly with employees and guests to gain insights into their needs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- I studied gaming regulation and compliance expectations for Ameristar and the state of Colorado.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Dual Rate Slot Supervisor
L'Auberge Casino Resort Lake Charles
Lake Charles, LA
10.2021 - 12.2022
- Monitored slot machine operations for accuracy and efficiency.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
- Moderated floor disputes to protect business assets and resolve guest service issues.
- Ensured compliance with all relevant gaming regulations and laws.
- Collaborated with other departments within the casino to ensure smooth operation of the slots area.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Focused on providing exceptional guest service in a professional and timely manner.
Slot Attendant
Del Lago Resort And Casino
Waterloo, NY
07.2018 - 04.2020
- Monitored floor operations, and resolved service and equipment issues.
- Maintain the functionality of the slot machines and casino floor by performing cleanings, stocking with Tito paper, and responding to service lights.
- Used various programs to pay jackpots, administer proper tax documents, and update guest accounts.
- Greeted guests and provided them with information about the gaming machines. Including machine pay lines, rules, and basic operation of the slot machine.
- Checked identifications to verify patrons' ages.
- Adhered strictly to company policies regarding confidentiality of patron data.
Cage Cashier
Del Lago Resort And Casino
Waterloo, NY
03.2018 - 07.2018
- Promoted loyalty club membership, set up accounts, and entered guest information.
- Utilize a variety of programs, including CMP, Everi Compliance, and Excel, to maintain guests' accounts, monetary transactions, and Title 31 reports.
- Maintained the confidentiality of guests' transactions.
- Processed patron payouts, check-cashing and credit advances.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Provided guest service assistance in resolving disputes or discrepancies related to cage transactions.
Education
High School Diploma -
Southern Cayuga Central School
Aurora, NY06-2016
Some College (No Degree) - Liberal Arts With A Concentration in Psychology
Cayuga Community College
Auburn, NYSkills
- Team management
- Staff training and development
- Gaming regulations expertise
- Employee relations
- Written communication
- Teamwork and collaboration
- Reliability
- Excellent communication
- Analytical skills
- Public relations
- Problem-solving
- Game rules enforcement
Accomplishments
- Vice President and treasurer or student class in college.
Affiliations
- I love playing Volleyball. I was voted MVP and all state all star in high school and was captain of my college team.
Timeline
Assistant Casino Manager
Ameristar Casino Resort Spa
05.2023 - Current
Beverage and Slot Assistant Manager
Ameristar Casino Resort Spa
01.2023 - 05.2023
Slot Assistant Manager
Ameristar Casino Resort Spa
12.2022 - 01.2023
Dual Rate Slot Supervisor
L'Auberge Casino Resort Lake Charles
10.2021 - 12.2022
Slot Attendant
Del Lago Resort And Casino
07.2018 - 04.2020
Cage Cashier
Del Lago Resort And Casino
03.2018 - 07.2018
High School Diploma -
Southern Cayuga Central School
Some College (No Degree) - Liberal Arts With A Concentration in Psychology
Cayuga Community College
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