Tatiana Ricketts

Medical Receptionist

Trinty Healthcare

Bloomfield, CT

11.2021 - Current

Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Organized paperwork such as charts and reports for office and patient needs.
Managed multi-line phone system and pleasantly greeted patients.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Completed patient referrals to other medical specialists.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Supported office staff and operational requirements with administrative tasks.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained payments from patients and scanned identification and insurance cards.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Received and routed laboratory results to correct clinical staff members.