Tatiana Riera
Hialeah
Summary
Registered behavior technician in the field of applied behavior analysis. Complement in the implementation is specialized programs for children and people with intelectual , emotional and development disabilities. Caring , compassionate patient and well organized with excellent communication , interpersonal and social skills . Passionate about caring for children on the autism spectrum and providing the highest quality services to clients with special needs.
Overview
7
7
years of professional experience
Work History
Registered Behavior Technician
Blue Giraffe Health Services Inc
10.2023 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Customer Service Manager
Caimán Service INC
01.2023 - 09.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Tutoring Assistant
Ayme Pérez
06.2022 - 01.2023
- Organizing playdates with other children and providing supervision during outdoor activities.
- Providing a safe environment for child to explore his curiosity and creativity.
- Provided one-on-one instruction to child in a variety of subjects.
- Maintained accurate records of child progress and attendance during tutoring sessions.
- Assisted child with organizational skills, study habits, test taking strategies, and time management techniques.
- Assessed child behavior, reactions and responses to treatment plans.
Customer Service Cashier
Dubai Premium
02.2020 - 04.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Manager of Business Development and Sales
Súpera Adega market
01.2017 - 12.2019
- Developed and implemented effective strategies to expand customer base and increase sales.
- Created and maintained relationships with key clients, partners, vendors, and industry professionals.
- Conducted market research to analyze competitor trends in order to gain a competitive advantage.
Education
Registre Behavior Technician - Behavior Technician (RBT) 40-Hours Training Course
KAM THERAPPY LLC
Miami , FL05.2023
Associate in Engineering Technology - Industrial Engineering
Polytechnic University of Havana CUJAE
Habana Cu07.2016
Bachelor of Science -
IPVCE VLADIMIR ILICH LENIN
Habana , CU06.2012
Skills
- Verbal and written communication
- Call Center Operations
- Customer Service
- Interpersonal and Social Skills
- Behavior observation
- Positive and negative reinforcement
- Social service
- Age-appropriate routines
- Problem solving
- Skill building
- First Aid
- Microsoft office
- Reliable & trustworthy
- Applied Behavior Analysis
- Social Skills Development
- Discrete Trial Training
- Token Economy Systems
- Reinforcement Procedures
- Collaboration with Professionals
- Prompting Strategies
- Behavior Intervention Plans
Timeline
Registered Behavior Technician
Blue Giraffe Health Services Inc
10.2023 - Current
Customer Service Manager
Caimán Service INC
01.2023 - 09.2023
Tutoring Assistant
Ayme Pérez
06.2022 - 01.2023
Customer Service Cashier
Dubai Premium
02.2020 - 04.2022
Manager of Business Development and Sales
Súpera Adega market
01.2017 - 12.2019
Registre Behavior Technician - Behavior Technician (RBT) 40-Hours Training Course
KAM THERAPPY LLC
Associate in Engineering Technology - Industrial Engineering
Polytechnic University of Havana CUJAE
Bachelor of Science -
IPVCE VLADIMIR ILICH LENIN
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