TATIANA RIVERA-LUDWIG
Yaphank,NY
Summary
Personable and dependable professional keen to utilize previous experience in a challenging environment that will encourage growth. Proven track record of having a sharp eye for detail and exceptional organizational skills. Successful working both independently and while partnering within a team.
Overview
11
11
years of professional experience
Work History
Senior Facilities Coordinator
Branded Group
Yaphank, NY
02.2022 - Current
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Directed vendors, facilities staff and service providers as required to create efficient and non-disruptive work environment.
- Pushed contractors and vendors to complete projects within specified timelines.
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Prepared action plans to establish procedures for various emergency situations.
- Prepared reports and schedules with accuracy.
- Reviewed and oversaw construction and renovation projects.
- Ordered, maintained and distributed supplies and inventory.
- Served as point of contact for internal and external customers seeking support and information.
Resident Care Manager
Tri County Care
Yaphank, NY
08.2021 - Current
- Recorded and maintained records in the Care Management Platform (CORE).
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Worked with providers to define quality metrics and outcome reporting process.
- Managed department staff by monitoring performance, implementing improvement plans and conducting training.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
Residential Supervisor
Family Residences and Essential Enterprises, Inc
02.2017 - 11.2021
- Completed daily and monthly scheduling
- Completed QIDP paperwork by NYS OPWDD standards
- Completed payroll biweekly
- Completed all needed purchase orders and processed all residential maintenance orders
- Conducted monthly residential and staff meetings
- Ensured all medical, psychological and personal appointments are scheduled and attended by individuals
- Maintained on-call status 24 hours a day on rotation.
Senior Account Manager
Global Facilities Management
Greater New York, NY
09.2012 - 12.2017
- Maintained direct communication with high-end corporate clients while simultaneously overseeing their job-sites
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Listened attentively to client feedback and worked with product development team to introduce new services.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Education
Bachelor of Arts - Psychology & Sociology
State University of New York
Master of Arts - Human Services
SUNY Stony Brook
Stony Brook, NY05.2023
Skills
- Outreach Initiatives
- External Procurement
- Workload Balancing
- Facility Improvement
- Customer Complaint Resolution
- Quality Control Standards
- Client Relationship Management
- Employee Retention
Timeline
Senior Facilities Coordinator
Branded Group
02.2022 - Current
Resident Care Manager
Tri County Care
08.2021 - Current
Residential Supervisor
Family Residences and Essential Enterprises, Inc
02.2017 - 11.2021
Senior Account Manager
Global Facilities Management
09.2012 - 12.2017
Bachelor of Arts - Psychology & Sociology
State University of New York
Master of Arts - Human Services
SUNY Stony Brook
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