Tatiana Masitomu

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Counted and packaged currency and coins.
• Reconciled cash drawer and resolved discrepancies.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Managed and implemented multiple systems independently, demonstrating a high level of initiative and self-direction.
• Exhibited strong organizational skills with great attention to detail, ensuring efficient task handling and high-quality outcomes.
• Communicated consistently and clearly with team members and customers, showcasing excellent communication skills.
• Maintained focus on important goals for extended periods, displaying adaptability to reprioritize and switch tasks as needed.
• Recognized the significance of administrative roles and expressed a strong desire to grow skills, aiming for a leadership position within the team.
• Successfully collaborated cross-functionally, emphasizing teamwork, self-motivation, and the ability to work independently.
• Proficient in Microsoft Office, possessing strong phone etiquette, and essential computer skills for efficient administrative tasks.
• Consistently demonstrated professionalism and sound judgment in work experiences, handling diverse situations with ease and confidence.
• Committed to customer service, prioritizing communication and proactive follow-up to ensure client satisfaction.
• Proficient in cash and files handling, ensuring accuracy and reliability in financial transactions.
• Experienced in managing accounts receivable, demonstrating a keen understanding of invoicing and payment processes.
• Competent in payroll administration, handling the intricacies of payroll processing with attention to detail.
• Skilled in quality assurance processes, ensuring adherence to standards and accuracy in financial documentation.

• Actively participated in various aspects of the Children's Ministry, including event planning, teaching, and mentoring.
• Demonstrated a commitment to fostering a supportive and inclusive environment for children to learn and grow spiritually.
Skills:
• Strong leadership and organizational abilities in managing a Children's Department.
• Excellent interpersonal and communication skills for building positive relationships with children, parents, and volunteers.
• Creativity in developing and implementing engaging and age-appropriate programs.
• Commitment to maintaining a safe and secure environment for children.
• Ability to collaborate with church leadership to align programs with the church's mission.