Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Rosado

Chicago,IL

Summary

Seeking career in which I may utilize my natural skills and work experience to excel in your company. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Server/Customer Service Representative

Leader Bar
04.2016 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Customer Service/WFH

CVS PHARMACY/INGENIO RX
03.2020 - 04.2022
  • Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Resolved customer complaints using established follow-up procedures.
  • Ensured accuracy of insurance information for each patient verifying coverage details and RX coverage.
  • Handled new patient enrollments.
  • Maintained accurate and up-to-date records of patients'' medications, facilitating seamless continuity of care.
  • Managed high call volumes while providing exceptional patient support and maintaining professional composure.
  • Maintained detailed records of patient interactions.

Accounts Receivable/Payable Clerk

PRT (Plastic Recovery Technology)
10.2012 - 12.2013
  • Enhanced cash flow management through timely collection of outstanding invoices and diligent follow-up on overdue payments.
  • Prepared vendor invoices and processed incoming payments..
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Inspected account books and recorded transactions.
  • Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
  • Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
  • Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
  • Prepared monthly reports of accounts receivable and accounts payable for management review.
  • Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
  • Facilitated cross-functional communication between departments regarding billing issues, leading to faster resolution times and increased customer satisfaction rates.
  • Reduced payment errors by accurately maintaining vendor and customer information in the accounting system.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.

Accounts Receivable Clerk, Proofing Specialist, Closer/Biller, and Customer Service

Provest, LLC (Process of Foreclosure)
02.2008 - 09.2012
  • Handled the daily upload, consisting of pulling all invoices from program Tracker into Navision, importing invoices as well as posting.
  • Manual billing for Provest Services and PVX.
  • Handled all incoming short filing fee receipts, reimbursing process servers and billing clients for fee’s fronted.
  • Billed for all incoming check request.
  • Prepared, printed, and mailed statements.
  • Prepared and sent daily, weekly, and monthly invoice reports to clients.
  • Handled and coded all refund checks from clerk of courts.
  • Managed and resolved accounts receivable issues with clients as well as servers.
  • Prepared and balance daily totals to spreadsheet and prepare bank deposits to four accounts.
  • Deposited checks into private Bank.
  • Prepping and proofing legal documents for our client to file with the clerk of court, reviewing and correcting all incoming affidavits.
  • Front end as well as back end proofer, proofing over 100 files a day ensuring accuracy.
  • Worked in proofing database to view documents, proof, edit and process returns/affidavits and summons.
  • Express customer friendly attitude when dealing directly with the clients and servers needs.
  • Handled, proofed and prepared affidavits of due and diligence as well as avoiders affidavits.

Education

Certification, Medical Administrative Assistant -

Wright College
12.2015

Certification, Medical Administrative Assistant -

Wright College
12.2004

GENERAL STUDIES -

Wright College
12.2002

GED -

Lincoln’s Challenge Academy
12.2001

Skills

  • Skilled in providing excellent customer service, teamwork, cash handling, and time management
  • Data Entry
  • Paperwork Processing
  • Account Updating
  • Administrative Support
  • Proofreading
  • Computer Proficiency
  • Professional Telephone Demeanor
  • Recordkeeping Strengths
  • Problem-Solving Abilities
  • Data Collection
  • Customer Relations

Timeline

Customer Service/WFH

CVS PHARMACY/INGENIO RX
03.2020 - 04.2022

Server/Customer Service Representative

Leader Bar
04.2016 - 12.2023

Accounts Receivable/Payable Clerk

PRT (Plastic Recovery Technology)
10.2012 - 12.2013

Accounts Receivable Clerk, Proofing Specialist, Closer/Biller, and Customer Service

Provest, LLC (Process of Foreclosure)
02.2008 - 09.2012

Certification, Medical Administrative Assistant -

Wright College

Certification, Medical Administrative Assistant -

Wright College

GENERAL STUDIES -

Wright College

GED -

Lincoln’s Challenge Academy

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Tatiana Rosado