Tatiana Russell
Houston
Summary
Detail-oriented and reliable aspiring Medical Laboratory Technician with a Bachelor’s in Biology and experience in clinical specimen collection. Brings proven skills in accuracy, regulatory compliance, and workflow coordination from pharmacy and insurance roles. Strong communicator and team player, committed to supporting high-quality laboratory operations and patient care.
Overview
5
5
years of professional experience
Work History
Prior Authorization Representative
CVS Pharmacy
09.2024 - Current
- Reviewed and processed pharmacy prior authorizations with accuracy and efficiency.
- Ensured compliance with healthcare regulations and insurance policies.
- Coordinated with providers and insurance teams to resolve patient care issues.
- Maintained detailed records and documentation for all cases.
Travel Consultant
American Express
06.2022 - 10.2023
- Collaborated closely with clients, delivering personalized travel experiences and exceeding satisfaction targets
- Negotiated rates with vendors, showcasing strong negotiation and communication skills
- Maintained operational proficiency in coordinating international and domestic travel accommodations.
Cord Blood Collector
MD Anderson Cancer Center
10.2021 - 02.2022
- Collected and processed cord blood specimens for clinical and research purposes.
- Ensured proper labeling, handling, and storage of samples according to protocol.
- Collaborated with medical staff to coordinate timely collections and patient care.
- Maintained compliance with safety and regulatory guidelines.
Licensed Health Advisor
Bloom Insurance
08.2021 - 10.2021
- Surpassed weekly sales targets by effectively marketing health insurance policies.
- Minimized errors in policy issuance by accurately verifying policy information.
- Increased lead generation significantly through targeted cold calling efforts.
- Managed over 30 daily inbound calls from health plan customers efficiently.
- Resolved benefits, eligibility, and claims issues for customer satisfaction.
- Guided members through enrollment processes to select suitable options.
Data Entry Pharmacy Technician
Empower Pharmacy
11.2020 - 03.2021
- Reduced discrepancies through implementation of rigorous data verification processes.
- Enhanced customer satisfaction by proactively identifying and resolving account issues.
- Maintained compliance with pharmacy regulations through accurate data entry practices.
Education
Bachelor of Arts - Integrative Biology
University of Illinois At Urbana Champaign
Urbana, Illinois12.2018
Skills
- Specimen Collection
- Documentation preparation
- Patient interaction and care
- Microsoft Office and data management
- Customer Inquiry and Response
- Strong attention to detail
- Data Entry
- Basic medical terminology
Timeline
Prior Authorization Representative
CVS Pharmacy
09.2024 - Current
Travel Consultant
American Express
06.2022 - 10.2023
Cord Blood Collector
MD Anderson Cancer Center
10.2021 - 02.2022
Licensed Health Advisor
Bloom Insurance
08.2021 - 10.2021
Data Entry Pharmacy Technician
Empower Pharmacy
11.2020 - 03.2021
Bachelor of Arts - Integrative Biology
University of Illinois At Urbana Champaign
Additional Information - Availability
Full-time, flexible schedule; willing to rotate shifts based on business needs.