Tatiana Saint Louis
Sunrise,FL
Summary
High-performing professional with several years of experience delivering successful improvements for business operations and profitability. Dedicated to sustaining operational accuracy in a remote setting and delivering results for optimal profitability. Looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
Work History
Operations Manager, Remote
NLCC Billing Inc.
Florida
01.2011 - Current
- Utilized Zoom and MS Team meetings for client communication.
- Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
- Conducted regular audits of delinquent accounts to identify any potential problems or areas needing improvement.
- Helped various providers collect 20-30% more in revenue from insurance companies.
- Identified opportunities for improvement in existing processes related to billing and collections operations.
Office Manager
Douglas Primary Care Centers- Tamarac
Florida
09.2017 - 11.2021
- Coordinated daily office activities.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Created manuals on EHR software to help with employee training.
- Resolved customer inquiries in a timely manner.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Supervised staff members, organized schedules and delegated tasks.
Office Administrator
North Lauderdale Chiropractic Center
North Lauderdale, Florida
01.2008 - 09.2017
- Actively enhanced communication and coordination of patient specialized care plans.
- Verified insurance claims and benefits information.
- Streamlined patient intake procedures, reducing waiting times by 20% and enhancing overall patient satisfaction scores.
- Developed and conducted training programs for new staff members, ensuring adherence to best practices and regulatory standards in patient care coordination.
- Some billing clerk duties.
Education
Bachelor of Science in Supervision and Management, 2023 -
Broward College
Associate of Arts, 2012 -
Broward College
Skills
- Cross Functional Collaboration
- Proficient in MS Office Suite, Google Docs
- Exceptional organizational skills
- Typing 65 wpm
- Technology Integration
- Remote Meeting Facilitation
- Workflow Delegation
- Performance improvement techniques
Timeline
Office Manager
Douglas Primary Care Centers- Tamarac
09.2017 - 11.2021
Operations Manager, Remote
NLCC Billing Inc.
01.2011 - Current
Office Administrator
North Lauderdale Chiropractic Center
01.2008 - 09.2017
Bachelor of Science in Supervision and Management, 2023 -
Broward College
Associate of Arts, 2012 -
Broward College
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