Tatiana Sappe
Jersey City
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls, and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
5
5
years of professional experience
Work History
Concierge
Dvora
Jersey City
09.2024 - Current
- Provided exceptional guest service to enhance overall customer experience.
- Coordinated reservations and special requests for guests efficiently.
- Assisted guests with local information and recommendations for activities.
Front Desk Receptionist
Aloft Hotel
Secaucus
04.2024 - Current
- Greeted guests warmly and provided check-in assistance at the front desk.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Event Coordinator
N4sf
Staten Island
11.2023 - 05.2025
- Coordinated logistics for various events, ensuring timely setup and breakdown.
- Collaborated with vendors to secure services and supplies for events.
- Developed event agendas and timelines to streamline planning processes.
Medical Receptionist
Tribeca Pediatrics
Edgewater
02.2023 - 04.2025
- Managed patient check-in and appointment scheduling for pediatric services.
- Assisted families with insurance verification and billing inquiries efficiently.
- Coordinated communication between medical staff and patients to ensure clarity.
Call Center Representative
Pepsi
North Bergen
06.2021 - 09.2023
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Used computer and database systems to verify information, process purchases and make notes.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Built trust with customers through personalized conversations.
Education
High School Diploma -
Synder high school
Jersey City, Nj 09.2007 - 06/2010
Some College (No Degree) -
Essex County College
Newark, New Jersey, NJSkills
- Guest Relations
- Automated telephone systems
- Information Protection
- Room assignments
- Report Generation
- Credit and cash payments
- Front Office Support
- Safety and security procedures
- Registration processing
- Guest Services
- Conflict and issue documentation
- Training and mentoring
- Reservations
- Guest accommodations
- Sales expertise
- Front Desk Management
References
References available upon request
Timeline
Concierge
Dvora
09.2024 - Current
Front Desk Receptionist
Aloft Hotel
04.2024 - Current
Event Coordinator
N4sf
11.2023 - 05.2025
Medical Receptionist
Tribeca Pediatrics
02.2023 - 04.2025
Call Center Representative
Pepsi
06.2021 - 09.2023
High School Diploma -
Synder high school
09.2007 - 06/2010
Some College (No Degree) -
Essex County College