Tatiana Serafino
Server
Media,PA
Summary
Attentive Server with over 10 years of experience in the service industry. Superior knowledge of upscale dining and dedication to fantastic dining experiences. Trained in POS systems with great understanding of food and beverage pairings and great salesmanship. Outstanding waitstaff and bartending experience. Known for maintaining speed and accuracy in high-traffic times.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Server
Barnieu Restaurant Group
Media, PA
04.2012 - 03.2020
- Greeted new customers, discussed specials and took drink & food orders
- Kept server areas clean and stocked while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Built long-lasting relationships with residents
- Set up dining room to promote welcoming environment
- Worked with POS system to place orders, manage bills and handle complimentary items
- Delivered food items to residents in main dining room
- Noted special patron requests and followed up with kitchen to confirm delivery
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten
bussing times - Greeted incoming guests and managed accurate seating based on customer desires and server loads
- Backed up hosts by greeting guests, assigning tables and escorting to seats
- Checked identification for minimum age for sale of alcoholic beverages
- Communicated with back-of-house staff to deliver orders correctly
- Collaborated with management in training new employees
- Set up and served guests at corporate outings and street fairs
- Assisted other servers and bartender if needed
- Prepared required reports and paperwork
- Collaborated with bartender and manager in conceptualizing, experimenting and testing new drink specials
- Gave suggestions from wine or craft beer list
- Oversaw proper set-up of tables to accommodate large parties
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Inspected dishes and utensils for cleanliness
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations
Server
A La Maison Bistro
Ardmore, PA
12.2008 - 04.2012
- Greeted new customers, discussed specials and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Set up dining room to promote welcoming environment
- Worked with POS system to place orders, manage bills and handle complimentary items
- Took orders and delivered food items to residents in main dining room
- Noted special patron requests and followed up with kitchen to confirm delivery
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten
bussing times - Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests
to guarantee freshness and acceptable temperature - Prepared required reports and paperwork
Server
Gascogne
New York, NY
03.2006 - 05.2008
- Greeted new customers, discussed specials and took drink & food orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Set up dining room to promote welcoming environment
- Worked with POS system to place orders, manage bills and handle complimentary items
- Took orders and delivered food items to residents in main dining room
- Noted special patron requests and followed up with kitchen to confirm delivery
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten
bussing times - Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Bussed and reset tables to keep dining room and work areas clean
- Used cash registers and credit card machines to cash out customers
- Checked identification for minimum age for sale of alcoholic beverages
- Demonstrated understanding of menu items and ingredients
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature
- Prepared required reports and paperwork
Server
Bistro 60
New York, NY
09.2005 - 03.2006
- Greeted new customers, discussed specials and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards
- Worked with POS system to place orders, manage bills and handle complimentary items
- Noted special patron requests and followed up with kitchen to confirm delivery
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Used cash registers and credit card machines to cash out customers
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations
- Demonstrated understanding of menu items and ingredients
Education
Bachelor of Arts - Film Studies
Universite Charles De Gaulle
Lille, France 09.1997 - 06.2001
High School Diploma -
Notre Dame Des Dunes
Dunkerque, France 09.1996 - 06.1997
Skills
Menu memorization
Beverage preparation
Guest seating arrangements
Wine knowledge
High-volume dining
Point of sale operation
Food running
Bar terminology
Dining area maintenance
Upselling techniques
Daily specials memorization
Food and beverage pairings
RAMP certified
Bilingual: French, English
10 Experience
Timeline
Server
Barnieu Restaurant Group
04.2012 - 03.2020
Server
A La Maison Bistro
12.2008 - 04.2012
Server
Gascogne
03.2006 - 05.2008
Server
Bistro 60
09.2005 - 03.2006
Bachelor of Arts - Film Studies
Universite Charles De Gaulle
09.1997 - 06.2001
High School Diploma -
Notre Dame Des Dunes
09.1996 - 06.1997