Tatiana Seronio

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Analyzed departmental metrics to identify areas for improvement, implementing changes that led to increased efficiency and cost savings.
• Optimized inventory management practices, reducing excess stock levels while maintaining adequate supplies for production needs.
• Coordinated large-scale print projects from concept to completion, managing timelines and resources effectively.
• Operated all machinery and equipment within the Print Services department.
• Regularly reviewed safety protocols within the department, ensuring a safe working environment for all employees.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Tracked daily cash handling, reconciled sales and prepared bank deposits.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Increased sales through effective merchandising strategies and targeted promotions.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Performed shipping services through FedEx and USPS.
• Produced documents, signage and marketing materials through the use of Microsoft 365, Foxit, Adobe and more.
• Completed store opening and closing procedures.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Managed the store in the Store Manager's absence.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Created work orders with iPads in person and over the phone.
• Used computer applications to engrave merchandise and complete customer orders.
• Managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
• Performed regular maintenance on engraving equipment, prolonging its lifespan and minimizing downtime due to malfunctions or repairs needed.
• Maintained a clean and organized workspace, promoting safety and productivity within the engraving area.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Prepared and organized store binders and sales planner to manage store performance and goals.
• Worked as a team by providing excellent communication and strategies to increase sales and reach daily goals.

• Worked with formerly unhoused and special needs populations with mental illnesses, substance use disorders, and/or co-occurring disorders during Covid-19.
• Monitored security cameras and regulated access to the building for all program participants, authorized guests and vendors.
• Restricted access to building of all unauthorized guests by informing security, other PKR staff, and/or higher authorities including the police.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Performed basic data entry in written form, email, and/or database system with special attention to detail and confidentiality.
• Assisted the property manager with several tasks including creating documents, spreadsheets, writing notices, collecting data, and reporting results directly to the manager.
• Assisted the program director and program assistant with handing out supplies and food to participants.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.

(Project Roomkey was defunded by the city and the program shut down resulting in layoffs.)