Tatiana Simon
Bakersfield,CA
Summary
Skilled in problem-solving and customer service, I enhanced client satisfaction at Omni Family Health by mastering software systems and efficiently resolving inquiries. My experience spans from caregiving to medical assistance, where I improved patient well-being and streamlined operations. My proactive approach and ability to maintain professionalism under pressure stand out as key achievements.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Omni Family Health
12.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Caregiver
Kern Adult Program
03.2023 - 12.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaning rooms, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
IHSS Care Provider
IHSS In Home Support Services
04.2021 - 03.2023
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Catheter changes
Front Desk Receptionist/Adult Caregiver
The Orchards Post Acute
10.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Assistant
Dr. Tiwana
08.2021 - 09.2021
- (EXTERNSHIP FOR GRADUATION CREDITS)
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Caregiver
His Saving Grace
01.2010 - 02.2020
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Assisted disabled clients to support independence and well-being.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Catheter changes
Education
Medical Assistant Diploma -
UEI College
Bakersfield, CA09.2022
High School Diploma -
Golden Valley High School
Bakersfield, CA06.2010
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
Timeline
Call Center Representative
Omni Family Health
12.2023 - Current
Caregiver
Kern Adult Program
03.2023 - 12.2023
Front Desk Receptionist/Adult Caregiver
The Orchards Post Acute
10.2021 - 03.2022
Medical Assistant
Dr. Tiwana
08.2021 - 09.2021
IHSS Care Provider
IHSS In Home Support Services
04.2021 - 03.2023
Caregiver
His Saving Grace
01.2010 - 02.2020
Medical Assistant Diploma -
UEI College
High School Diploma -
Golden Valley High School
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