Tatiana Smith
Summary
- Reliable underwriting support professional with full knowledge of the underwriting process and skills in evaluating provided information, producing remarkable service and helping to maintain a profitable book of business.
- Familiar with reviewing and comparing quotes, obtaining information, and reviewing policy transactions.
- Successful at contributing to team success by applying understanding of underwriting and clerical abilities to daily team needs.
- Skilled in using Guidewire Policy Center, Necho, ERCM, and Enterprise Underwriting Reports.
Overview
11
11
years of professional experience
Work History
Auto Underwriting Service Assistant (USA)
State Farm
08.2011 - 05.2022
- Processed a high volume of Applications and Service queues while maintaining a quality average of 90% and higher.
- Verified accuracy of documentation such as motor vehicles reports, grades for good student discount, steer clear form and other related documents.
Auto Underwriter
State Farm
05.2012 - Present
- Assisting agents and agency staff with underwriting and eligibility questions via phone and chat.
- Investigates discrepancies or inconsistencies in submitted documentation and make necessary adjustments.
- Review customer applications and supporting documents to determine eligibility for auto insurance coverage.
- Analyzes consumer reports, motor vehicle records and prior loss history to help identify undesirable risk .
- Making sound judgement calls, while adhering to company standards and guidelines.
- Providing first contact resolutions, for caller and chatters by providing accurate and clear information or directions.
Education
MBA - Business Management
Grand Canyon University
Phoenix, AZ05-2016
Bachelor of Arts - Sociology
Valdosta State University
Valdosta, GA12-2008
Skills
- Conflict Resolution
- Time Management
- Customer Focus
- Critical Thinking
- Relationship Building
- Analyzing Data
Accomplishments
- RSAT (Satisfaction with Representative)
- Caught in the Act nominations
Timeline
Auto Underwriter
State Farm
05.2012 - Present
Auto Underwriting Service Assistant (USA)
State Farm
08.2011 - 05.2022
MBA - Business Management
Grand Canyon University
Bachelor of Arts - Sociology
Valdosta State University
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Hadiya HullHadiya Hull
Claims Adjuster at State FarmClaims Adjuster at State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Poornima DharmappaPoornima Dharmappa
Underwriting Service Assistant (USA) - PLUP - FIRE at State Farm InsuranceUnderwriting Service Assistant (USA) - PLUP - FIRE at State Farm Insurance