Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Smith

Garden Grove,CA

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

14
14
years of professional experience

Work History

Store Manager

Michaels Arts and Crafts
Huntington Beach, CA
08.2021 - 11.2023
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Examined merchandise to correctly price and display products.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.

Assistant Store Manager

Sears
Long Beach/Costa Mesa, CA
06.2009 - 05.2021
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.

Education

Bachelor of Science - Design And Visual Communications

Westwood College
Anaheim, CA
01.2011

Skills

  • Merchandising
  • Sales strategies
  • Strategic Planning
  • Customer relations
  • Issue resolution
  • Supervision and training
  • Customer retention
  • Profit and loss accountability
  • Recruiting and hiring
  • Policy/program development
  • Employee development
  • Schedule management

Timeline

Store Manager

Michaels Arts and Crafts
08.2021 - 11.2023

Assistant Store Manager

Sears
06.2009 - 05.2021

Bachelor of Science - Design And Visual Communications

Westwood College

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Tatiana Smith