Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatiana Sumpter

Edmond,OK

Summary

Goal-Oriented individual skilled in greeting voluminous customers and offering merchandise based on individuals experience. Intensively skilled to promoting higher sales, professionally maintaining accurate records of transactions and completing cash register transactions.

Overview

8
8
years of professional experience

Work History

Sales Associate

Target
06.2020 - Current
  • Assisting and greeting guest on daily basis
  • Training and orientation leader for on-coming team members
  • Offer knowledge about company
  • Assisted and solved complex problems for guest in person and over phone.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Managed efficient cash register operations.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.

Call Center Sales Representative

NORC At The University Of Chicago
10.2018 - 01.2019
  • Responding to customer complaints in professional manner.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cross-trained and provided backup support for organizational leadership.

Sales Associate

711 Franchise
06.2015 - 08.2018
  • Assisting customers and help them get to where needed to go
  • Daily task such as cleaning, facing, and stocking products on shelf
  • Working in a team with fellow workers.
  • Managed efficient cash register operations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Operated POS terminals and cash drawer balancing.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bachelor of Arts - Communication

University of Oklahoma
Norman, OK
05.2023

High School Diploma -

Santa Fe High School
Edmond, OK
05.2017

Skills

  • Cash Handling Accuracy
  • Communication skills
  • Sales
  • Payment Processing
  • Reliable and Punctual
  • Conflict Resolution
  • Complex Problem-Solving
  • Customer Service
  • Professional Demeanor
  • Sales Training
  • Time Management
  • Store Opening and Closing
  • Merchandising
  • Upselling
  • Customer service
  • Cash handling
  • Basic math
  • Retail math
  • Organizational skills
  • Inventory Control
  • Phone Etiquette

Timeline

Sales Associate

Target
06.2020 - Current

Call Center Sales Representative

NORC At The University Of Chicago
10.2018 - 01.2019

Sales Associate

711 Franchise
06.2015 - 08.2018

Bachelor of Arts - Communication

University of Oklahoma

High School Diploma -

Santa Fe High School

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Tatiana Sumpter