Tatiana Surkova Vilemson
Bradenton,FL
Summary
Highly motivated, retail management consultant in diverse shopping center environment. Solid organizational skills to effectively manage retail related duties. Excellent customer service skills in sales and management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
SHOPPING CENTER MANAGING DIRECTOR
02.2017 - 07.2023
- Budjet managment and development
- Managing adminitrative team office
- In-depth marketing planning and excecution of all in center events
- Manage and supervised advertising budjet over 500k
- Manage and supervised engenier,contracters and maintence team
- Supervised all leasing and comercial acticvities, retail merchance.
CUSTOMER SALES REPRESENTATIVE
HERTZ SPANISH MARKET
08.2016 - 12.2016
- Worked in a fast-paced environment, providing quality customer service and sales at the airoport arrival office.
RESIDENCIAL DEVELOPMENT MARKETING AND SALES MANAGER
05.2016 - 08.2016
- Worked with potencial customers in selecting suitable home-models, arquitectial designing and interior details
- ON-side consulting, sales, marketing and customer care service
CUSTOMER SERVICE REPRESENTATIVE
11.2014 - 04.2016
- Multilingual Russian, Spanish and English managment skills in processing retail orders, refunds and claims of varios retail products.
RECEPTIONIST
4-5 STARS HOTELS
09.2008 - 11.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
Education
MASTER IN MARKETING MANAGEMENT -
EAE Business School , UPC( Politechnical University of Catalunia(Barcelona, Spain)
04.2015
GENERAL MEDICINE (DIPLOMA) -
Medical College (Moscow Russia)
07.2000
Skills
- Recruitment Strategies
- Sales Leadership
- Public Relations
- Mentoring and Training
- Problem Solving Skills
- Accounting Processes
- Complaint Resolution
- Data Entry
Languages
English
Professional Working
Spanish
Native or Bilingual
Russian
Native or Bilingual
French
Elementary
Additional Information
Foreign language teaching experience
Timeline
SHOPPING CENTER MANAGING DIRECTOR
02.2017 - 07.2023
CUSTOMER SALES REPRESENTATIVE
HERTZ SPANISH MARKET
08.2016 - 12.2016
RESIDENCIAL DEVELOPMENT MARKETING AND SALES MANAGER
05.2016 - 08.2016
CUSTOMER SERVICE REPRESENTATIVE
11.2014 - 04.2016
RECEPTIONIST
4-5 STARS HOTELS
09.2008 - 11.2013
MASTER IN MARKETING MANAGEMENT -
EAE Business School , UPC( Politechnical University of Catalunia(Barcelona, Spain)
GENERAL MEDICINE (DIPLOMA) -
Medical College (Moscow Russia)
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