Tatiana Taylor
Bronx,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Harlem Children’s Zone
01.2016 - Current
- Liaise internally with K-12 Afterschool Programs and parent and community engagement departments
- Create meeting agendas and prepare any required presentation of materials for all key internal meetings involving the Managing Director
- Manage the calendar of the Managing Director, incoming and outgoing mailings, and provide timely responses to inquiries sent
- Build and maintain effective working relationships with Program Directors and Assistant Directors
- Draft emails and other forms of communication on behalf of and for the Managing Director
- Maintain personnel documents with confidentiality
- Organize and maintain files, both hard copy and electronic, and creating new electronic filing systems
- Recruit and screen for potential new hires
- Complete master vacancy reports for departments in the portfolio
- Organize and maintain the office space to maintain a professional atmosphere
- Submit request for orders using various vendors through Microx/Coupa check processing system
- Tracking of consultant budget and spending throughout various sites for the peacemaker programs
- Schedule meetings, including contacting and considering multiple calendars, securing and setting up the space
- Controlling the distribution and tracking of inventory for all office supplies and program supplies
- Work closely with HCZ staff from multiple sites to gather information/feedback, update on progress, and coordinate follow up tasks
- Ensure that all files adhere to Department of Health requirements
- Manage payroll for 300+ employees
- Provide support to all full time and part time staff members.
Travel Planning Agent
Global Contact Services
05.2014 - 03.2015
- Assist the elderly and disabled clients with scheduling trips accurately based on a door-to-door service throughout the five boroughs
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Maintain confidentially with all client information given and handle a high volume of incoming calls on a daily basis.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
Some College (49 Credits) - Sociology
CUNY College of Staten Island
Staten Island, NYHigh School Diploma -
Frederick Douglass Academy II
New York, NY06.2009
Skills
- Proficient in Microsoft Word and Excel
- Customer Service-Oriented
- Phone Etiquette
- Professional and mature
- Communication
- Time Management
- Adaptability
- Strong Organization
- Document Preparation
- File Management
- Interpersonal Relations
- Calendar Management
- Presentation Creation
References
Available Upon Request
Timeline
Administrative Assistant
Harlem Children’s Zone
01.2016 - Current
Travel Planning Agent
Global Contact Services
05.2014 - 03.2015
Some College (49 Credits) - Sociology
CUNY College of Staten Island
High School Diploma -
Frederick Douglass Academy II
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