TATIANA TREVINO-RIVAS
Lake Worth,FL
Summary
Experienced customer service professional with proven track record of resolving complex issues and increasing customer satisfaction. Dynamic and personable individual with exceptional communication and problem-solving skills, dedicated to delivering top-notch customer service. Motivated and detail-oriented candidate. Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated a positive attitude to adapt to any situation. Strong attention to detail, along with terrific telephone and email etiquette.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Baptist Health Medical Group
Boynton Beach, FL
09.2024 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
ULTRASOUND TECHNICIAN
Little Bellies 3D Ultrasound
West Palm Beach
09.2023 - 08.2024
- Utilized state-of-the-art ultrasound equipment to produce high-quality images for diagnostic purposes
- Ensured compliance with all safety protocols and regulations related to ultrasound imaging
- Provided excellent customer service and support to patients throughout the imaging process
- Successfully resolved customer complaints and inquiries in a timely and professional manner
- Managed a high volume of incoming calls and emails while maintaining a positive attitude
- Provided exceptional customer service by actively listening to customer needs and finding appropriate solutions
- Collaborated with team members to improve overall customer satisfaction ratings
- Demonstrated strong communication skills and the ability to multitask in a fast-paced environment
CUSTOMER SERVICE
Costal Waste and Recycling
Pompano Beach
06.2023 - 10.2023
SALES COORDINATOR
TJMaxx
08.2020 - 04.2022
- Resolved customer inquiries and complaints in a professional manner
- Processed sales orders and cash transactions accurately
- Helped guests properly select merchandise in accordance with identified needs
- Conducted visual inspection of merchandise to keep shelves neat and organized
- Replenished products on shelves and in back stock to meet merchandising guidelines
- Cleaned and disinfected store to preserve health of staff and customers
- Cross-trained to assist with cash register operations, customer service and stock replenishment
- Operated assigned cash register to process sales transactions
SANDWICH ARTIST
Subway
09.2021 - 03.2022
- Prepared sandwiches according to customer requests and dietary needs
- Followed food safety standards for sanitization and storage of food
- Greeted customers in a professional and friendly manner
- Arranged ingredients into correct containers and marked items according to expiration dates
- Discarded expired and spoiled ingredients to prevent cross-contamination
- Washed and sliced vegetables and stored unused ingredients in proper containers and fridges
- Operated store registers and calculated cash drawer totals
- Handled cash and credit card transactions and handed back correct change
- Communicated with customers regarding orders, comments, and complaints
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
MANAGER
Yogurtland
10.2019 - 03.2020
- Mentored and trained new employees on company policies and procedures
- Utilized strong analytical and problem-solving skills to address operational issues
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Conducted frequent checks to verify consistent, high-quality food service
- Counted money and made bank deposits
- Kept accurate records in compliance with sanitation and food service requirements
Education
ASSOCIATE IN ARTS A.A. - DIAGNOSTIC RADIOGRAPHY
SouthEastern College
05.2022
HIGH SCHOOL DIPLOMA -
Lake Worth Community High School
05.2020
Skills
- Customer Support
- Providing Feedback
- Analytical Thinking
- Procurement and Sales
- Excellent communication
- Problem-solving
- Patience
- Empathy
- Active listening
- Time management
- Multi-tasking
- Attention to detail
- Data entry
- Customer service
- Appointment scheduling
- Payment processing
- Office organization
- Document management
- Communication skills
- Problem solving
Languages
- Spanish, Native
- Portuguese, Intermediate
Timeline
Front Desk Receptionist
Baptist Health Medical Group
09.2024 - Current
ULTRASOUND TECHNICIAN
Little Bellies 3D Ultrasound
09.2023 - 08.2024
CUSTOMER SERVICE
Costal Waste and Recycling
06.2023 - 10.2023
SANDWICH ARTIST
Subway
09.2021 - 03.2022
SALES COORDINATOR
TJMaxx
08.2020 - 04.2022
MANAGER
Yogurtland
10.2019 - 03.2020
ASSOCIATE IN ARTS A.A. - DIAGNOSTIC RADIOGRAPHY
SouthEastern College
HIGH SCHOOL DIPLOMA -
Lake Worth Community High School
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