Tatiana Velez
Indianapolis,IN
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Allen Edmonds
04.2024 - Current
- Recognize the importance of infection control and safety compliance with diagnostic testing
- Identify proper organization and utilization of specimen collection equipment and supplies
- Understand blood and non-blood collection, handling, transport, and processing
- Knowledge of medical terminology, disease processes, anatomy, and physiology
- Understand the responsibilities of patient care and monitoring, safety, and compliance
- Appreciate the role of HIPAA, OSHA, COLA, and CLIA-waived testing
- Collect blood and non-blood specimens for testing and analysis in a clinical laboratory
- Effectively communicate with patients, doctors, and medical staff efficiently and understand the importance of bedside manner
- Verify patients' identity to ensure proper labeling of specimens and entry of information into a database
- Assemble and maintain equipment such as needles and specimen containers
- Exercise emotional intelligence, self-management, and interpersonal skills
- Enhance the patient care experience with successful interactions and patient satisfaction
- Maintain solution-oriented conversations, manage conflict and build self-confidence
Volunteer
01.2016 - Current
- Tutored students at Warren Central High School
- Assisted with the after school programs at Holy Spirit Church
- Teacher Assistant for Kindergarten aged children
Concierge
Bridgewater Health Care
12.2022 - 09.2023
- Managed client emails, providing prompt and professional communication to enhance customer satisfaction
- Coordinated one-on-one bookings for personal shopping appointments, ensuring a personalized customer experience
- Scheduled and organized management meetings, facilitating effective communication and strategic planning
- Trained new employees on store policies, procedures, and product knowledge, fostering a well-informed and skilled team
- Embraced continuous learning, staying updated with new fashion trends and retail strategies to improve service delivery
Cashier
Walmart
04.2022 - 12.2022
- Promoted to new positions, demonstrating adaptability and commitment to professional growth
- Scheduled shifts and breaks for team members, ensuring coverage and compliance with labor regulations
- Attended management meetings, contributing insights and updates to improve store operations
- Supervised a large team, ensuring tasks were completed efficiently, effectively and timely
- Embraced increasing responsibilities, showcasing leadership and reliability in various roles
Assistant Manager
Bonobos
06.2021 - 05.2022
- Create and manage customer accounts, ensuring accurate information and fostering long-term relationships
- Develop new verbiage and terminology, enhancing communication with clients and team members
- Identify and address customer needs and preferences, providing tailored styling advice and solutions
- Assist with visual merchandising by creating appealing displays to enhance the customer shopping experience
- Consistently meet and exceed KPI goals, contributing to the store's overall performance and sales targets
Assistant Manager
Ross Dress for Less
03.2019 - 04.2020
- Consistently met and exceeded KPI goals, driving store performance and profitability
- Created and managed employee schedules, ensuring optimal staffing levels and smooth store operations
- Trained new employees, imparting knowledge and skills to ensure high performance and consistent service quality
- Supported all positions within the store, demonstrating versatility and a team-oriented approach
- Managed inventory, ensuring accurate stock levels and timely replenishment of merchandise
Hostess
Nola Seafood Restaurant
10.2015 - 12.2016
- Welcomed and seated guests promptly, ensuring a positive dining experience to promote customer retention and encourage return business
- Assisted with scheduling, coordinating reservations, and managing waitlists to optimize table turnover and guest satisfaction
- Trained new hostesses, imparting knowledge and skills to ensure consistent and high-quality service
- Collaborated with the team to ensure smooth operations and effective communication among staff members
- Contributed to a cohesive team environment by employing teamwork methods and supporting fellow team members
Education
Associate of Science - Medical Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN07-2026
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Product knowledge expertise
- Staff training and development
- Cash handling proficiency
- Store operations management
- Sales strategy development
- Budget planning and control
- Staff development
- Business development
- Employee scheduling
- Customer engagement
Certification
Entrepreneurship Certification
Medical Assistant Certification
Timeline
Assistant Store Manager
Allen Edmonds
04.2024 - Current
Concierge
Bridgewater Health Care
12.2022 - 09.2023
Cashier
Walmart
04.2022 - 12.2022
Assistant Manager
Bonobos
06.2021 - 05.2022
Assistant Manager
Ross Dress for Less
03.2019 - 04.2020
Volunteer
01.2016 - Current
Hostess
Nola Seafood Restaurant
10.2015 - 12.2016
Associate of Science - Medical Assistant
Ivy Tech Community College of Indiana
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