Tatiana Williams
Memphis,TN
Summary
Resourceful, hard working and reliable individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven. Well experienced and comfortable with working in busy environments.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Small Business/ Self-Employed Collection
Internal Revenue Service, IRS
07.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Work in a cooperative spirit to ensure the success of the company.
- Communicate information and instructions verbally.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 35 incoming calls and Faxes per day from customers.
Material Handler
FedEx Express
09.2023 - 09.2024
- Provide successful productivity within tight deadlines and a fast-paced environment.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Exhibit communication strengths through regular interactions with others.
- Utilize critical thinking to break down problems, evaluate solutions and make decisions.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Mail Courier
Untied States Post Service
10.2022 - 11.2023
- Displayed professionalism and excellent Customer Service when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Demonstrated attention to detail while handling fragile items carefully, preventing damage or breakage during transit.
- Maintained productive organization in vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
Delivery Driver
FedEx Express
04.2019 - 09.2022
- Delivered prompt and courteous service to prioritize customer needs, professional customer service and customer relationships.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Utilized productive time management by Completing on-time deliveries, and choosing the best and most efficient routes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Material Handler
FedEx Express
04.2014 - 04.2019
- Provided successful productivity within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Education
Graduated - Mastered in Cosmetology
Tennessee Academy Of Cosmetology
Memphis, TN05.2011
Graduated - Cosmetology
Kirby High School
Memphis, TN05.2010
Skills
- Team Collaboration
- Project Management
- Warehouse environment safety
- Inventory Management
- Problem-Solving
- Positive Attitude
- Data Entry
- Willing to Learn
- Time Management
- Customer Service
- Leadership
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
- Active listening
Timeline
Small Business/ Self-Employed Collection
Internal Revenue Service, IRS
07.2024 - Current
Material Handler
FedEx Express
09.2023 - 09.2024
Mail Courier
Untied States Post Service
10.2022 - 11.2023
Delivery Driver
FedEx Express
04.2019 - 09.2022
Material Handler
FedEx Express
04.2014 - 04.2019
Graduated - Mastered in Cosmetology
Tennessee Academy Of Cosmetology
Graduated - Cosmetology
Kirby High School
Leadership Experience
Team Leader, Fedex Memphis World Hub, 1 Year
References
Available upon request
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