Tatiana Wimbley
Grand Prairie,TX
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Overview
8
8
years of professional experience
Work History
Dealer Operations Representative
Santander Consumer USA
11.2019 - Current
- Plan, design, and schedule phases for large projects with deadline
- Monitor project performance to identify areas of improvement and make adjustments.
- Train, manage and motivate average of 15 employees to be productive and engaged in work.
- Effectively handles difficult dealer conversations by utilizing conflict resolution techniques and word tracks
- Execute and receive communications with Dealers, via phone and/or e-mail, regarding statements, payment instructions, cancellation requests, missing equipment claims, participation charge-backs, unwinds, inquiries, and any other related items
- Perform other tasks related to the SC receivables, including analyzing data on reports and spreadsheets, data entry or correction, and collaboration with other departments
- Dealer Operations Associate Committee Board Member - Head of multiple Committees in Department
Provider Support Specialist
Teladoc Health
12.2018 - 04.2019
- Onboarded new employees with training and new hire documentation.
- Collaborated with an international Project Manager to analyze and implement a cost effective plan for expanding obtaining new medical licenses for Teladoc Health, P.A
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Researched, strategized, and launched co-developed platform for expanding and obtaining new medical licenses for the practitioners of Teladoc Health, P.A.
- Created and constructed, and successfully completed dry run for 2 state licenses for president of Teladoc Health, PA using developed platform.
- Created boardroom and courtroom multimedia presentations including video and text- synced depositions for enhanced understanding.
- Developed new process for employee evaluation which resulted in marked performance improvements.
Credentialing Coordinator
Teladoc Health
03.2017 - 12.2018
- Maintained accurate files, records and credentialing documents in well-maintained databases
- Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Assisted with managed care auditing processes and performed internal file audits.
- Prepared records for site visits and file audits.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
Member Service Representative
Teladoc Health
09.2015 - 03.2017
- Correspond to member, prospects, providers, physicians, and/or brokers via phone, email, or fax to perform account maintenance while educating on required forms and technical processes (status change, update medical history, establish new accounts, etc )
- Trained and directed new employees in customer script recitation, conflict resolution and data entry practices, increasing customer satisfaction ratings.
- Learned and maintained in-depth understanding of product and service information to provide knowledgeable and educated responses to diverse customer questions.
- Adhered to all HIPAA and other federal and state regulations as well as contracted policies and procedures Other duties as assigned.
Education
High School Diploma -
Mansfield High School
Mansfield, TX06.2010
Skills
- Strategic Financial Planning
- Training Procedures
- Account Management
- Business Management Principles
- Manage Contracts
- Credentialing Audits
- Verbal and Written Communication
- Team Leadership
- Microsoft Outlook
- Cross-Training Skills
- Corrective Actions
- Onboard New Hires
Timeline
Dealer Operations Representative
Santander Consumer USA
11.2019 - Current
Provider Support Specialist
Teladoc Health
12.2018 - 04.2019
Credentialing Coordinator
Teladoc Health
03.2017 - 12.2018
Member Service Representative
Teladoc Health
09.2015 - 03.2017
High School Diploma -
Mansfield High School