Tatiana Yussuf
Memphis
Summary
Experienced in problem-solving and time management, demonstrated through diverse roles in mail processing and customer service. With 5 years of experience in clerical and operational tasks, proficient in Microsoft Word and Excel, data entry, and customer interaction. Committed to leveraging analytical skills and attention to detail to excel in academic and professional environments.
Overview
12
12
years of professional experience
Work History
College Student
Southwest Tennessee Community College
08.2023 - Current
- Created 2-minute video using PowerPoint for Art and Biology projects.
- Completed various clerical tasks for my professor on-campus department such as typing, filing and recordkeeping.
- Efficiently managed diverse clerical responsibilities, including typing, filing, and recordkeeping, demonstrating strong organizational skills and attention to detail.
MAIL PROCESSING CLERK
United States Postal Service
11.2017 - 08.2023
- Inspect incoming mail ensuring correct postage is used.
- Sort incoming and outgoing mail by hand or with machines.
- Transfer pieces of mail between workstations to facilitate proper processing.
- Scanned arriving parcels and placed proper seals and labels for outgoing items.
- Sorted mail for delivery by different categories to improve shipment timeliness and accuracy.
- Utilized knowledge of postal rules, regulations, and policies in mail preparation and delivery.
Call Center Representative
Nina's Medical Solutions
09.2015 - 11.2017
- Entered and updated customer data to create and modify account information.
- Listened actively to complaints, feedback and feature requests for future improvement.
- Multitasked to resolve inquiries in real time, whilst giving customers full attention.
- Referred complex cases requiring further attention and follow-up to appropriate personnel.
SALES ASSOCIATE
Stylish Boutique
08.2014 - 09.2015
- Greeted customers in a welcoming manner.
- Restocked and organized merchandise on the sales floor.
- Executed purchases and returns at the cash register.
- Efficiently worked in a fast-paced environment.
Waitress
IHOP
10.2013 - 08.2014
- Handled routine guest issues and special requests independently and escalated advanced issues to senior managers.
- Explained daily menu offerings, drink specials and seasonal items, making recommendations based on customer preferences.
- Set up tables with glassware and silverware to prepare tables for service.
- Greeted guests, recorded orders and coordinated well-timed delivery to reduce delays.
Education
Associate - Education
Southwest Tennessee Community College
Memphis, TN05.2025
Skills
- Microsoft Word
- Microsoft Excel
- Multitasking
- Problem-solving
- PowerPoint
- Data Entry
- Customer Service
- Cash Handling
- Time Management
- Critical Thinking
- Organizational Skills
- Filing
- Phone Etiquette
Timeline
College Student
Southwest Tennessee Community College
08.2023 - Current
MAIL PROCESSING CLERK
United States Postal Service
11.2017 - 08.2023
Call Center Representative
Nina's Medical Solutions
09.2015 - 11.2017
SALES ASSOCIATE
Stylish Boutique
08.2014 - 09.2015
Waitress
IHOP
10.2013 - 08.2014
Associate - Education
Southwest Tennessee Community College
Similar Profiles
Cyntrice GreenCyntrice Green
ADJUNCT PROFESSOR at Southwest Tennessee Community CollegeADJUNCT PROFESSOR at Southwest Tennessee Community College
Kylan WilliamsKylan Williams
Work Study Student at Southwest Tennessee Community CollegeWork Study Student at Southwest Tennessee Community College
Lee JonesLee Jones
Vice President – Student Affairs at Southwest Tennessee Community CollegeVice President – Student Affairs at Southwest Tennessee Community College
Bianca N. JonesBianca N. Jones
Senior Services Coordinator at Always Best CareSenior Services Coordinator at Always Best Care
Tearen DotsonTearen Dotson
Armed Security Officer at Intercon SecurityArmed Security Officer at Intercon Security