Tatiana Z. Baldwin
Morrison,Colorado
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
16
16
years of professional experience
Work History
Receptionist
Salon Lizzette
08.2023 - Current
- Handling phones to book and confirm appointments
- Performing financial transactions
- Greeting clients in friendly manner and serving beverages
- Perform general cleaning tasks & maintain organized areas.
Customer Service
Andrisen Morton
04.2018 - 11.2023
- Meet & greet Customers & develop direct relationships
- Triaged incoming calls, thereby reducing average wait
- Promptly responds to customer concerns& assist problem
- Maintain customer database& create monthly sales reports
- Effectively receives, records guest orders
- Maintains composure & professionalism in high volume
Food & Beverage Supervisor
Columbine Country Club
- 10.2017
- Managed pool & poolside restaurant & events
- Interviewed and managed staff
- Set-up & managed tennis, golf, & clubhouse events
- Managed clubhouse dining rooms & events
Expeditor, Banquet Lead, Server
Columbine Country Club
05.2008 - 02.2014
- Lead expeditor
- Set-up & worked clubhouse events
- Set-up & worked banquets & golf tournaments
- Bartender & dining room/pool server
Education
General Studies/ Hospitality -
Red Rocks Comm. College
05.2011
High School Diploma -
05.2008
Skills
- High moral & ethical values, detail oriented, works independently
- Responsible, dependable, honest, & hardworking individual
- Professional appearance & pleasant people-oriented disposition
- Service support
- Issue Resolution
- Relationship Building
- Workflow Management
- Logistics Management
References
- Ben Turyn, Professional, 919-475-9797, Food & Beverage Director, Country Club
- Karen Kaikkonen, Personal, 404-281-6126, Skyteam Program Manager, Delta Airlines
- Tara Zupan, Professional, 608-790-4272, Salon Lizzette Owner
Timeline
Receptionist
Salon Lizzette
08.2023 - Current
Customer Service
Andrisen Morton
04.2018 - 11.2023
Expeditor, Banquet Lead, Server
Columbine Country Club
05.2008 - 02.2014
Food & Beverage Supervisor
Columbine Country Club
- 10.2017
General Studies/ Hospitality -
Red Rocks Comm. College
High School Diploma -
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