Tatiana Zomosa
Salinas,CA
Summary
I am loyal, efficient and dependable, with a strong attention to detail. I have worked and thrived in many fast paced situations that required personal flexibility while maintaining a positive, professional attitude. I have a focused presence to customer service. I feel I would add a warm and welcoming personality to your business
Overview
36
36
years of professional experience
Work History
Prepared Foods Team Manager
SLO FOOD CO-OP
10.2013 - 02.2023
- Created the Prep Food Department for the Co-op.
- Created and developed all recipes and programs- along with vegetarian, vegan, and gluten free options.
- Excellent recipe developer with a growing return customer base of ten years
- Established and maintained performance, quality and service standards for professional customer care.
- Recruited and trained high-performing Cafe team members on all levels of food production, safety standards, maintaining optimized customer service.
- Procured and ordered all food supplies. Ordered all paper and packaging supplies including cleaning supplies for the store in general.
- Head of the Bulk Foods department for six years, while operating all levels of grocery sales clerk.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Restaurant Front of House Manager
Big Sky Cafe
01.1999 - 07.2011
- Administration of all staff documents/Files.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Performed cash handling activities and secured daily bank deposits.
- Executed all service training, including wine and beer training.
- Wrote and helped revise departmental policies and procedures, training materials and in depth information of seasonal menu changes.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and established guidelines.
Restaurant Manager/Retail Sales Merchandiser/Accounts Assistant
Kung Food Vegetarian Restaurant
10.1986 - 08.1998
- Supervised all levels of daily operations, training, scheduling and direction of staff for the restaurant, bakery, and Deli/Gift Shop.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 20 restaurant staff, maintaining exceptional custom service and quality standards.
- Performed cash handling activities and secured daily bank deposits.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Acted as buyer and merchandiser of gifts, books, health supplements, and sundry groceries for the Deli/Gift Shop.
- Worked as a food server and Lead manager of the restaurant.
Education
Food Manager Certification
Prometric
Nottingham, MD03.2020
GED -
Granite Hills High School
El Cajon, CA06.1980
Skills
- Recipe developing
- Product Merchandising
- Customer Service
- Inventory Oversight/Control
- Sanitation and Safety Profession
- Store and Brand Promotion
- Stock Management/Supply Ordering
- Food Preparation/Knife skilled
- Equipment Inspection
- Menu Planning
- Policies Development
- Worker Training
- Opening and Closing Procedures
- Food Production Management
Timeline
Prepared Foods Team Manager
SLO FOOD CO-OP
10.2013 - 02.2023
Restaurant Front of House Manager
Big Sky Cafe
01.1999 - 07.2011
Restaurant Manager/Retail Sales Merchandiser/Accounts Assistant
Kung Food Vegetarian Restaurant
10.1986 - 08.1998
Food Manager Certification
Prometric
GED -
Granite Hills High School
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