Summary
Overview
Work History
Education
Skills
Timeline
Websites
Certification
Languages
Personal Information
Hi, I’m

TATIANA VEGA

Practice Administrator
Fairfield,CA
TATIANA VEGA

Summary

An organized and dedicated healthcare professional with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

15
years of professional experience
2
Language
1
Certificate

Work History

Adventist Health System

Surgery Scheduler
01.2022 - Current

Job overview

  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for three different specialties
  • Educated patients about surgeries and provided treatment plan documentation
  • Resolved scheduling conflicts to maintain high-quality patient services
  • Greeted patients, provided information, answered questions, and scheduled appointments.
  • In my first year, the number of surgeries for General surgery, OBGYN, Cardiologist, and Pain Management increased to 80% in comparison to the previous year.
  • Helping the office and the providers stand out in our organization by surpassing the surgery goals in 2023 and 2024.

Adventist Health System

Office Supervisor
12.2017 - 09.2021

Job overview

  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Collaboration and performance were boosted by implementing standardized office structures and processes, resulting in a 35% increase in company collection and a 50% decrease in insurance errors compared to previous years.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's performance.
  • Delivered performance reviews, recommending additional training or advancements
  • Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments
  • Improved safety procedures to promote employee well-being and safety and protect the company from potential liability
  • It has developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Improved safety procedures to promote employee well-being and safety and protect the company from potential liability
  • We have achieved a Quality Matrix for 2021 in two specialties, providing extra revenue for providers, staff, and clinics.

Aegis Assisted Living

Care Director
04.2017 - 12.2017

Job overview

  • Coordinated care with external agencies to best support resident needs
  • Set and updated staff schedules, delegated assignments, and monitored performance
  • Supervised and coached team members on proper procedures and care standards
  • Updated systems to meet residents' needs safely and effectively
  • Conducted admissions assessments to determine patient conditions and risk levels
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations
  • Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care
  • Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing employee education
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide the highest quality of care
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
  • Recognition by the General Director for increasing staff retention and satisfaction.

Education

University of Phoenix
Phoenix, NY

Bachelor Of Science from Health Care Management
02.2024

University Overview

Heald College - Central Administrative Office
Concord, CA

Associates of Art And Sciences from Business Administration
12.2021

University Overview

Heald College - Central Administrative Office
Concord

Associate of Arts And Sciences from Medical Clinical/Assistant
05.2005

University Overview

Skills

  • Structured, deadline-oriented
  • Analytical thinker
  • Active listener
  • Excellent interpersonal skills
  • Performance Improvement
  • Conflict resolution
  • Motivated
  • Quality Assurance
  • Teamwork
  • Compassionate

Timeline

Surgery Scheduler
Adventist Health System
01.2022 - Current
Office Supervisor
Adventist Health System
12.2017 - 09.2021
Care Director
Aegis Assisted Living
04.2017 - 12.2017
University of Phoenix
Bachelor Of Science from Health Care Management
Heald College - Central Administrative Office
Associates of Art And Sciences from Business Administration
Heald College - Central Administrative Office
Associate of Arts And Sciences from Medical Clinical/Assistant

Certification

  • NCMOA - Nationally Certified Medical Office Assistant, 2005
  • CPR/First Aid Certified, 2021
  • ADVANCED LEADERSHIP CERTIFICATION , NSLS - 2023

Languages

English
Full Professional
Spanish
Native or Bilingual

Personal Information

Personal Information
Title: Healthcare Leader
TATIANA VEGAPractice Administrator