Tatiana "Tati" Wilson
Miami,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Undergraduate Admissions Counselor
Nova Southeastern University
2022.07 - Current
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Used data to monitor students' progress and recommend solutions for improvement.
- Reviewed and discussed new students' academic credentials, interests, and educational goals.
- Created and designed marketing materials for student recruitment and retention.
- Managed complex travel arrangements, including multi-city flights, accommodations, and transportation logistics.
Social Media Marketing Intern
Torchlight Motion Pictures
2022.01 - 2022.04
- Conducted daily updates to social media profiles to boost company online presence.
- Designed and presented social media campaign ideas.
- Contributed to mock-ups, email campaigns, and social media content.
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Increased brand awareness and followers through comprehensive social media campaign management.
- Optimized social media content for maximum engagement and reach.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Managed social media accounts for varied clients, tailoring content to brand specifications.
Office Coordinator
MedPro
2017.05 - 2021.03
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained computer and physical filing systems.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
Associate
Build A Bear Workshop Inc
2018.04 - 2020.03
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Lead Coordinator
Sip And Sparkle
2018.09 - 2019.09
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Master of Science - Counseling
Nova Southeastern University
Davie, FL05.2025
Bachelor of Arts - English Editing Writing And Media
Florida State University
Tallahassee, FL04.2022
Skills
- Customer Service
- Public Speaking
- Effective Communication
- Marketing and Promotion
- Recruitment
- On-campus event planning
- Critical Thinking
Certification
2024 HIPPA Privacy, Security and Research
Additional Information
- NSU Undergraduate Campus Visit Experience Committee
- NSU Undergraduate Events Committee
- NSU Undergraduate Communications and Marketing Committee
Languages
French
Limited Working
American Sign Language
Limited Working
Timeline
Undergraduate Admissions Counselor
Nova Southeastern University
2022.07 - Current
Social Media Marketing Intern
Torchlight Motion Pictures
2022.01 - 2022.04
Lead Coordinator
Sip And Sparkle
2018.09 - 2019.09
Associate
Build A Bear Workshop Inc
2018.04 - 2020.03
Office Coordinator
MedPro
2017.05 - 2021.03
Master of Science - Counseling
Nova Southeastern University
Bachelor of Arts - English Editing Writing And Media
Florida State University
2024 HIPPA Privacy, Security and Research
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