Tatiana 'Tory' Usanova
Baltimore,MD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am ambitious, career-focused, organized, motivated, an excited to obtain an entry-level administrative/customer support position to help launch career while achieving company goals. I have executed time management and organizational and professional skills in various environments such as medical, retail, office, and client relationship.
Overview
1
1
year of professional experience
Work History
Administrative Staff-Weekends-PRN
DOCS Health, US Military Bases
Various Cities, MD, VA,PA DE
10.2023 - Current
- Greeted visitors in a professional manner and provided assistance as needed.
- Processed data entry into various computer systems accurately and efficiently.
- Provided administrative support to management and staff, including scheduling meetings and preparing agendas.
- Answered phones, directed calls to appropriate personnel, took messages, responded to inquiries from customers or other departments.
- Managed confidential records such as employee files or customer contracts securely.
- Delivered exceptional customer service through direct communication with clients and team members.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Team Member-Part Time
Tractor Supply
Fallston, MD
10.2023 - Current
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Promoted products through effective merchandising techniques.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Elderly Companion Caregiver
Visiting Angels Home Care
Towson, MD
11.2022 - 12.2023
- Provided companionship and emotional support to elderly clients.
- Assisted with activities of daily living such as bathing, grooming, dressing, and meal preparation.
- Observed changes in client behavior or physical condition and reported to supervisor or family members.
- Accompanied clients on walks outdoors for exercise and fresh air.
- Gave medication reminders according to prescribed instructions.
- Encouraged participation in recreational activities such as reading books and playing games.
- Assisted with mobility issues by providing assistance with walking or transferring from one place to another.
- Developed individualized care plans based on client needs assessment results.
- Provided respite care for family members of the elderly client that allowed them time away from their duties of caregiving.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with meal planning to meet nutritional plans.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Built strong and trusting rapport with clients and loved ones.
Education
High School Diploma -
The Catholic High School of Baltimore
Baltimore04-2018
Skills
- Strong computer skills
- Honeywell devices and software
- Document management
- Data entry expertise
- Workload management
- Records retention
- Confidentiality
- Office procedures
- Microsoft office suite
- Customer service
- Verbal communication
- Facility management
- Mail handling
- File organization
- Human Resources Support
Timeline
Administrative Staff-Weekends-PRN
DOCS Health, US Military Bases
10.2023 - Current
Team Member-Part Time
Tractor Supply
10.2023 - Current
Elderly Companion Caregiver
Visiting Angels Home Care
11.2022 - 12.2023
High School Diploma -
The Catholic High School of Baltimore
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