Tatiane Maymone Pontes Castella

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• cooked, Directed and supervised kitchen staff in the preparation, cooking, and presentation of food.
  Ensured compliance with health, safety, and sanitation standards in the kitchen area.
  Maintained accurate inventory of all food items; ordered supplies as needed.
  Planned menus and estimated food requirements.
  Monitored quality of dishes at every stage of preparation and presentation.
  Reviewed orders from wait staff for accuracy before being sent out to customers.
  Developed new recipes to maintain customer interest and satisfaction.
  Organized special events such as banquets or catering services in accordance with customer requests.
  Maintained cleanliness throughout entire work area including floors, walls, counters, shelves.
  Identified potential problems within the kitchen environment and took corrective action when necessary.
  Receipt, organization and inventory of products coming from Italy.

• In the first three years she worked as a cashier and management assistant, being promoted to Operations Manager, a role she held for another 8 years. Totaling 11 years of work.
• Manage people, Plan Administrative Processes, Analysis of risk transactions such as bank transactions, account opening and others, Ensure Safety, Hygiene and Health at work, Responsible for the General operation of the branch from opening to closing.
  Branch Accounting Sector, Customer Service, Coordination of the entire Operational Team, Purchasing, Cost Control, Treasury, Cash Management, Monitoring and Control of ATMs, all parts of the Operational Department.
  Created and managed budgets for operational departments and monitored progress against goals.
  Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  Developed and implemented operational policies and procedures to ensure efficient business operations.
• Mitigated business risks by working closely with staff members and assessing performance.

• Sales promotion with pharmacies in the South Zone of Rio de Janeiro-Brazil
• Planned and executed promotional events in order to increase product visibility.
• Developed sales strategies and tactics in order to maximize profits.
• Demonstrated products features and benefits to customers in retail stores.
• Provided excellent customer service by answering questions, solving problems, and responding to inquiries.
• Analyzed consumer behavior patterns to identify potential sales opportunities.
• Attended trade shows, conferences, and other industry events to promote products.