Tatiane Roberts
Wellington,FL
Summary
Dynamic and result driven sales professional with a proven track record in providing exemplary customer service to high-end clients. Adept at navigating complex challenges with innovative problem-solving skills and a steadfast commitment to excellence. I excel in both verbal and written communication, fostering strong relationships and effectively conveying ideas. My resilience and strong work ethic enable me to thrive under pressure, while my adaptability allows for seamless transitions in dynamic environments. Recognized for being highly coachable, I embrace feedback and continuously seek growth. Additionally, I possess solid administrative and organizational skills, ensuring efficient operations and superior client service. Passionate about health and wellness and motherhood.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Associate
Palm Beach Historic Inn
08.2025 - Current
- Handling check-in and check-out process.
- Managing reservations.
- Attending guests with all of their needs and resolving issues promptly.
- Processing bills accurately.
Sales Executive
Arbonne
05.2022 - 02.2024
- Developed and maintained strong client relationships to drive repeat business.
- Executed strategic sales initiatives to exceed quarterly revenue targets.
- Analyzed market trends to identify new business opportunities and enhance product offerings.
- Collaborated with cross-functional teams to optimize customer experience and service delivery.
Leasing Specialist
Rockrose Development Corporation
01.2009 - 01.2015
- Managed leasing operations for over 700 residential units, maintaining high occupancy rates and tenant satisfaction.
- Administered lease agreements, including renewals, terminations, and enforcement of contract terms in compliance with policies and regulations.
- Conducted thorough tenant screening processes, including background and credit checks.
- Prepared and presented detailed monthly financial and occupancy reports to senior executives, supporting strategic decision-making.
General Manager
American Leisure
01.2008 - 01.2009
- Directed operations and management for a team of 25 staff members.
- Led recruitment, on-boarding, and training initiatives.
- Planned and executed events and programs to elevate the guest experience and enhance client engagement.
Front Office Manager
Stream Palace Hotel
01.2004 - 01.2006
- Managed reservations and front desk operations, including room availability, occupancy tracking, check-ins/check-outs, and billing.
- Delivered prompt, professional responses to service requests, enhancing overall guest satisfaction and maintaining high service standards.
Education
BA - Hospitality Management
Centro Universitário Senac – Campus Águas de São Pedro
Skills
- Risk assessment and strategic resolution
- Detail oriented with strong quantitative and analytical skills
- Proficient in managing social media platforms, using tools such as Canva and video editing
- Fluently bilingual in English and Portuguese
- International work experience, adapting seamlessly to diverse contexts
- Meeting coordination
- Word processing
- Guest relations
- Problem-solving skills
- Time management
- Organizational proficiency
- Administrative skills
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Interpersonal skills
- Goal setting
- Adaptability
- Written communication
Certification
Certified Interior Staging Consultant and Certified nutritionist
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Front Office Associate
Palm Beach Historic Inn
08.2025 - Current
Sales Executive
Arbonne
05.2022 - 02.2024
Leasing Specialist
Rockrose Development Corporation
01.2009 - 01.2015
General Manager
American Leisure
01.2008 - 01.2009
Front Office Manager
Stream Palace Hotel
01.2004 - 01.2006
BA - Hospitality Management
Centro Universitário Senac – Campus Águas de São Pedro