Summary
Overview
Work History
Education
Skills
Timeline
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Tatiani Strickland

Lavonia,GA

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Starbucks. Skilled in cash handling and complaint resolution, excel in maintaining workplace safety and cleanliness. Achieved significant improvements in efficiency and service quality, leveraging strong cooperative relationships and a results-driven approach. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

6
6
years of professional experience

Work History

Team Member

Chick-fil-A
05.2024 - Current
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Barista

Starbucks
10.2023 - 01.2024
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Minimized spoilage with proper use of first-in-first-out stock procedures

Administrative Assistant

Georgia Department of Corrections
08.2022 - 06.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Barista

Starbucks
09.2021 - 08.2022
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Cashier

Walmart
06.2020 - 01.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Scanning Coordinator

Ingles Supermarket
08.2018 - 07.2020
  • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.

Education

High School Diploma -

Rancho Verde High School
Moreno Valley, CA

Bachelor of Science -

Toccoa Falls College
Toccoa Falls, GA
05.2027

Skills

  • Cleaning
  • Complaint resolution
  • Workplace Safety
  • Cash Handling
  • Equipment Operation
  • Customer Service
  • Attention to Detail
  • Clear Communication
  • Teamwork and Collaboration

Timeline

Team Member

Chick-fil-A
05.2024 - Current

Barista

Starbucks
10.2023 - 01.2024

Administrative Assistant

Georgia Department of Corrections
08.2022 - 06.2023

Barista

Starbucks
09.2021 - 08.2022

Cashier

Walmart
06.2020 - 01.2021

Scanning Coordinator

Ingles Supermarket
08.2018 - 07.2020

High School Diploma -

Rancho Verde High School

Bachelor of Science -

Toccoa Falls College

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Tatiani Strickland