Hi, I’m
Tatianna Armfield
-
Cordova,Tennessee
Summary
Insightful Manager with proven success in improving operations and solving problems. Experienced in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Ready to leverage training and experience to take on new professional challenges.
Overview
8
years of professional experience
5
years of post-secondary education
Work History
Google Operations CenterSouthaven, Mississippi
Legal Operations People Manager
09.2020 - 09.2022
Job overview
- Managed individual and team performance against agreed service levels and deliverables; identify initiatives to meet or exceed objectives and key results
- Compiled and report weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements
- Facilitated presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency
- Hold 1:1 meetings with individual team members to discuss performance, disseminate information and action on work / non-work related issues
- Share verbal and written feedback and administer performance reviews; act as a employee coach, mentor and advocate to support ongoing employee professional development
- Designed and implement incentive structures, to improve performance and ensure positive team and individual employee engagement
- Interviewed and onboarded new team members across all business workflows
- Demonstrated excellent time-management skills in fast-paced operations
- Worked towards building a team with growing expertise (high tenure, low attrition)
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Ensured employees had appropriate training and other resources to maintain a high-quality work environment to enable high engaged and high performing teams
- Efficient and effective stakeholder management of cross functional and external partners teams
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Motivated employees through special events and incentive programs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Assisted in hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Developed and maintained courteous and effective working relationships
- Resolved problems, improved operations and provided exceptional service
- Prepared variety of different written communications, reports and documents
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in team-building activities to enhance working relationships
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used Microsoft Word and other software tools to create documents and other communications
- Created spreadsheets using Microsoft Excel and Google Sheets for daily, weekly and monthly reporting
United HealthcareMemphis, TN
Subject Matter Expert
08.2019 - 05.2020
Job overview
- Designed and prepared technical reports, studies and related documentation.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Improved user productivity and efficiency through system training and support.
- Collaborated with management to identify and prioritize new development concepts.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Monitored and tracked user progress to identify improvement opportunities.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Collaborated with management to identify and prioritize new development concepts
AmazonMurfreesboro, TN
Team Lead
09.2014 - 01.2018
Job overview
- Provided help to management, including hiring and training, and keeps management updated on team performance
- Led a team of 25 employees
- Communicated company goals, safety practices, and deadlines to team
- Motivated team members and assesses performance
- Coached team members in techniques necessary to complete job tasks.
- Reported on updates to project specifications and progress.
- Participated in cross-functional team-building activities.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Hyatt Place HotelNashville, Tennessee
Kitchen Supervisor
02.2013 - 08.2014
Job overview
- Directed activities of team of 8 skilled kitchen workers preparing and serving meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Controlled food costs and managed inventory.
- Monitored food preparation, production and plating for quality control.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and oversaw weekly and special event menu plans.
- Actively listened to customers, handled concerns quickly.
Education
Middle Tennessee University
Bachelor of Arts from Electronic Media Communications
08.2013 - 12.2018
Skills
Workforce improvements
Microsoft Office & Google Products proficiency
Recordkeeping
Team Building & Team Player
Coaching & mentoring
Negotiation
Key Performance Indicators
Data analysis
Strategic partnerships
Google Workspace
Analytical and Critical Thinking
Flexible and Adaptable
Software as a Service (SaaS)
Oral & written communication, including presentation skills
Detail orientation & Multi-tasking
Organizational skills
Motivational & interpersonal skills
Proven ability to influence across diverse groups and levels
Timeline
Legal Operations People Manager
Google Operations Center
09.2020 - 09.2022
Subject Matter Expert
United Healthcare
08.2019 - 05.2020
Team Lead
Amazon
09.2014 - 01.2018
Middle Tennessee University
Bachelor of Arts from Electronic Media Communications
08.2013 - 12.2018
Kitchen Supervisor
Hyatt Place Hotel
02.2013 - 08.2014