Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatianna Arroyo

Troy,NY

Summary

Dynamic professional with leadership qualities and a strong customer service background. Proven ability to foster positive environments and enhance team performance. Detail-oriented with expertise in managing operations and ensuring quality standards. Recognized for effective communication and active listening skills, driving success in diverse roles.

Overview

18
18
years of professional experience

Work History

Teacher Assistant

CEO
08.2023 - Current
  • Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
  • Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
  • Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
  • Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
  • Participated in parent-teacher conferences discussing student progress, achievements, challenges faced along with constructive feedback.

Assistant Manager

Rainbow Shops
06.2020 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.

Grill Cook

Sodexo USA
02.2018 - 09.2019
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.

Cook 1

Sodexo USA
08.2013 - 05.2017
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Production Manager

McDonald's
11.2011 - 05.2013
  • Managed all personnel activity in kitchen.
  • Delegated daily tasks to kitchen staff daily.
  • Reduced wastage and shortage by conducting shift inventories.
  • Maintained the cleanliness and sanitation of kitchen areas.
  • Ordered food and operating supplies in coordination and approval or the store manager.

Taxpayer Service Representative

Department of Taxation and Finance
12.2007 - 04.2009
  • Handled inbound calls from taxpayers and determined their needs.
  • Directed inbound calls to correct queues.
  • Provided accurate and detailed responses to customer inquiries by utilizing listening and problem solving skills.
  • Reviewed incoming tax return transcripts for errors.

Education

Preschool CDA -

Community Resource Center
Troy, NY
05.2023

GED -

Adult Learning Center
Albany, NY
04.2010

Skills

  • Leadership qualities
  • Detailed orientated
  • Customer service
  • Active listening
  • Empathy
  • Teamwork

Timeline

Teacher Assistant

CEO
08.2023 - Current

Assistant Manager

Rainbow Shops
06.2020 - 10.2023

Grill Cook

Sodexo USA
02.2018 - 09.2019

Cook 1

Sodexo USA
08.2013 - 05.2017

Production Manager

McDonald's
11.2011 - 05.2013

Taxpayer Service Representative

Department of Taxation and Finance
12.2007 - 04.2009

Preschool CDA -

Community Resource Center

GED -

Adult Learning Center

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