Tatianna Coleman
Birmingham,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
PATIENT ENCOUNTER SPECIALIST
UNIV OF ALABAMA AT BIRMINGHAM
01.2024 - Current
- Check in, schedule, and add-on patients to the clinic, answer telephone and route calls, enter demographic, and charge data into system
- Check patients out of the clinic and perform patient follow-up as necessary
- Deposit & reconciliation of clinic revenue
- Provide assistance and respond to patient needs at the UAB Medicine Self Check-In Kiosk
- Provide great customer service to patients
- Float to different locations if needed
- Process referrals for patients wanting care at UAB.
MANAGEMENT INTERN
VISION INVESTMENT SPECIALISTS
05.2023 - 08.2023
- Helped balance books for the company during the process of taking a home and flipping it before putting it back on the market
- Assisted with leading weekly meetings to discuss the progress of the home, total money spent, and future expenses
- Assisted with being sure the workers were doing an adequate job, and each duty was being done in a timely manner.
CUSTOMER SERVICE REPRESENTIVE
MACYS
09.2020 - 03.2023
- Assisted customers with any questions they had throughout the store while also helping them conduct purchases
- Made sure customers left the store happy and pleased with the environment around them
- This helped with working with others and finding solutions to any problem
- When it comes to any sales-related questions, I can help motivate customers and assure them that any purchase in our store is well worth it
- Created work schedules for all employees by placing them in an appropriate area around the store
- Facilitated meetings to better understand customer preferences.
Management intern
ENTERPRISE RENT-A-CAR
05.2022 - 08.2022
- Performed managerial functions such as: Processing payments, provided superior customer service, assisted with training, input data into system, and delegating when appropriate
- Assisted with follow-up calls to confirm customer satisfaction with the services given by employees
- Verified inventory for branch by confirming where cars were located and how many were available to rent
- Worked with various branches throughout the city when understaffed.
STUDENT ASSISTANT
UNIVERSITY OF ALABAMA AT BIRMNGHAM
07.2020 - 05.2021
- Helps First Year Students navigate through campus while being there as a guide for anything that they made need or have questions with
- Checks in every week to make sure that they are staying on top of work while also enjoying that college experience that any student needs.
Education
Bachelor of Science - BUSINESS MANAGEMENT
UNIVERSITY OF ALABAMA AT BIRMINGHAM
Birmingham, AL08.2023
Skills
- Customer Service
- Collection of payments
- Leadership
- Problem Solving
- Proficient in Microsoft: Excel (QI Macros), Word, PowerPoint
- Teamwork
- Multitasking
- Professionalism
- Problem-Solving
- Effective Communication
- Time management abilities
Timeline
PATIENT ENCOUNTER SPECIALIST
UNIV OF ALABAMA AT BIRMINGHAM
01.2024 - Current
MANAGEMENT INTERN
VISION INVESTMENT SPECIALISTS
05.2023 - 08.2023
Management intern
ENTERPRISE RENT-A-CAR
05.2022 - 08.2022
CUSTOMER SERVICE REPRESENTIVE
MACYS
09.2020 - 03.2023
STUDENT ASSISTANT
UNIVERSITY OF ALABAMA AT BIRMNGHAM
07.2020 - 05.2021
Bachelor of Science - BUSINESS MANAGEMENT
UNIVERSITY OF ALABAMA AT BIRMINGHAM