Brandon Cruz
New York,NY
Summary
Highly-motivated employee with a strong worth ethic, adaptability and exceptional interpersonal skills seeking a position within a government agency in the transportation field. Hardworking employee with customer service, multitasking and time management abilities. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Security Professional
Allied Universal
New York, New York
12.2023 - 08.2025
- Provided exceptional customer service while cheerfully interacting with guests and tenants.
- Utilized multitasking skills to check in guests, monitor premises to prevent security breaches, accept phone calls, and handle emergency situations in a timely manner.
- Communicated with tenants via email and phone regarding daily guests. Utilized computer software to input all visitors.
- Monitored CCTV security systems of branch ATMs from an alert center. Collaborated with NYPD to ensure safety of sites.
Transportation Security Officer
Transportation Security Agency
Orlando, FL
03.2023 - 05.2023
- Upheld strong customer service standards while verbally communicating the rules and regulations to passengers.
- Coordinated and maintained a high volume of passengers ensuring smooth traffic flow in the second busiest airport in the country.
- Multitasked in a fast-paced environment performing several government agency roles.
- Quickly analyzed passengers, property and identification to ensure all security regulations were adhered.
Building Evacuation Supervisor
Allied Universal
New York, NY
09.2022 - 10.2022
- Solely responsible for the supervision of the Fire Command Station and the evacuation of a high-end commercial building in the event of an emergency.
- Made announcements on PA systems and followed all procedures.
- Communicated with building management and building engineers regarding any security or fire issues.
Building Evacuation Supervisor
Allied Universal JACX&CO/The JACX
LONG ISLAND CITY, NY
07.2021 - 01.2022
- Provided exceptional customer service while performing concierge duties at an upscale food hall occupied by celebrated chefs from across New York City.
- Solely responsible for the supervision of the fire panel and the evacuation of a high-end commercial office building, in the event of a fire emergency.
- Handled with poise, the challenges of multitasking in a high volume and fast paced office development.
Building Evacuation Supervisor
SUMMIT SECURITY SERVICES, LONG ISLAND RAILROAD HUDSON YARDS
NEW YORK, NY
12.2017 - 10.2019
- Diligently monitored and operated the Fire Command Station.
- Solely responsible for making appropriate announcements in high stress situations on the public addressing system and evacuating a large transportation site in the case of a fire emergency.
- Communicated both verbally and via email in a professional manner with Fire Marshals, LIRR employees and supervisors to ensure site was operational.
- Trained new hires on proper procedure in regards to the Fire Command Station.
Security Officer
UNIVERSAL PROTECTION SERVICES,7 WORLD TRADE CENTER
NEW YORK, NY
11.2013 - 11.2016
- Monitored the Fire Command Station and made appropriate announcements on the public addressing system.
- Communicated with EMTs, police officers and the fire department while calmly handling emergency situations.
- Communicated on a daily basis with building and security management to accomplish all security related goals.
- Diligently answered a high volume of calls to the main phone line of site. Navigated computer software programs and monitored all camera systems.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Exercised leadership while coordinating efficient access for high volume upscale events several times a month.
- Provided security for television shows, commercials and movies filmed on site.
- Provided excellent customer service to all guests visiting: including politicians, professional athletes, entertainers and executives.
- Took on additional shifts during busy periods to minimize staffing shortages.
Security Officer
QUALITY PROTECTION SERVICES, 575 LEXINGTON AVENUE
NEW YORK, NY
07.2012 - 10.2013
- Communicated articulately both verbally and via email with building management ensuring all building activities were accomplished efficiently.
- Communicated with tenants regarding guests and utilized computer software programs.
- Thoroughly conducted patrols and monitored camera systems.
Customer Service Representative
TD BANK
FOREST HILLS, NY
07.2011 - 11.2011
- Persuasively presented bank products that matched the specific needs of clients thus, creating new business relationships.
- Utilized meticulous organizational skills in order to accomplish sales goals and accomplish in store duties with minor supervision.
- Communicated well with clients and provided great service.
Lead Teller
JP Morgan Chase Bank
New York, NY
10.2006 - 04.2008
- Provided exceptional customer service by remaining friendly and professional while conducting customer transactions.
- Maintained my composure during stressful situations while multitasking in a fast paced and high volume branch.
- Established strong relationships with local business owners while being responsible for large cash transactions.
- Met or exceeded sales goals by promoting bank products and services.
Education
CUNY QUEENS COLLEGE
Skills
- Professional Demeanor
- Customer Service
- Detail-Oriented
- Team Player
- Verbal and Written Communication
- High Level of Integrity
- Critical Thinking
- Computer Skills
Timeline
Security Professional
Allied Universal
12.2023 - 08.2025
Transportation Security Officer
Transportation Security Agency
03.2023 - 05.2023
Building Evacuation Supervisor
Allied Universal
09.2022 - 10.2022
Building Evacuation Supervisor
Allied Universal JACX&CO/The JACX
07.2021 - 01.2022
Building Evacuation Supervisor
SUMMIT SECURITY SERVICES, LONG ISLAND RAILROAD HUDSON YARDS
12.2017 - 10.2019
Security Officer
UNIVERSAL PROTECTION SERVICES,7 WORLD TRADE CENTER
11.2013 - 11.2016
Security Officer
QUALITY PROTECTION SERVICES, 575 LEXINGTON AVENUE
07.2012 - 10.2013
Customer Service Representative
TD BANK
07.2011 - 11.2011
Lead Teller
JP Morgan Chase Bank
10.2006 - 04.2008
CUNY QUEENS COLLEGE