Tatianna Elliott
Hampton,GA
Summary
Customer service oriented professional, capable of ensuring smooth patient flow by providing prompt attention to pulling patient charts and necessary medical records. Gathers accurate billing and financial information, reviews intake materials for accuracy and completeness, and accustomed to a fast-paced call center environment.
Overview
13
13
years of professional experience
Work History
Claims Specialist
Blue Cross Blue Shield
Hampton, GA
09.2023 - 08.2024
- Analyzed medical claims to determine if treatment is paid or denied.
- Adjusted payments on medical claims
- Managed a caseload of claims efficiently, ensuring adherence to company standards
Participant Service Representative / Customer Service
Man Power/Accenture Federal
Hampton, GA
06.2022 - 03.2023
- Handled supervisor calls, answered inquiries, performed troubleshooting, assisted in training new hires, resolved problems, and handled subject matter expert inquiries.
Claimant Specialist / Customer Service
Illinois Department of Employment Security
Lombard, IL
03.2021 - 12.2021
- Examined claims, interfaced with claimants, performed troubleshooting, filed claims, took orders, and utilized Zoom and Citrix software.
Subrogation / Billing Specialist
Conduent Integrity Solutions
Schaumburg, IL
05.2011 - 07.2019
- Examined insurance claims, educated members, entered data, negotiated settlements, handled calls, accepted payments, trained new hires, and interacted with medical providers.
Education
Associate of Science Degree - Health Sciences - Medical Office and Billing Specialist
Ultimate Medical Academy
05.2022
Ultimate Medical Academy
Skills
- Settlement determinations
- Coverage assessments
- Documentation Review
- Compliance Management
- Accident Investigations
- Claims Processing
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Timeline
Claims Specialist
Blue Cross Blue Shield
09.2023 - 08.2024
Participant Service Representative / Customer Service
Man Power/Accenture Federal
06.2022 - 03.2023
Claimant Specialist / Customer Service
Illinois Department of Employment Security
03.2021 - 12.2021
Subrogation / Billing Specialist
Conduent Integrity Solutions
05.2011 - 07.2019
Associate of Science Degree - Health Sciences - Medical Office and Billing Specialist
Ultimate Medical Academy
Ultimate Medical Academy
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