TATIANNA GAINEY
Wake Foerst,NC
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
The Carter Clinic
Raleigh, NC
12.2021 - Current
- Created and updated records and files to maintain document compliance.
- Prepared project documents, reports and brochures.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
BILLING SPECIALIST
Billing Mgt Solutions
Wake Forest, NC
01.2018 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Verified vendor accounts by reconciling monthly statements and related transactions
- Collected data to complete detailed financial reports for stakeholders and management
- Executed billing tasks and recorded information in company databases.
CONCIERGE
Saber Healthcare
Youngsville, NC
07.2021 - 12.2021
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Maintained excellent attendance record, consistently arriving to work on time
- Adhered to social distancing protocols and wore mask or face shield.
CLEANING STAFF MEMBER
TC'S Professional Cleaning Company, Wake Forest
, North Carolina
01.2015 - 08.2016
- Handled equipment, chemicals and materials properly and with caution
- Used time management and efficient cleaning methods to meet deadlines
- Worked alongside other cleaners to complete jobs in corporate office buildings
- Emptied trashcans and transported waste to collection areas
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
Education
High School Diploma -
Heritage High School
Associate of Arts - Atmospheric Sciences And Meteorology
Eastern Florida State College
Cocoa, FL 08.2022 - Current
Skills
Insurance verifying
Patient greeting
Chart pulling
Medical insurance
Payment collection
Appointment Scheduling
Multi-line phone talent
Medical terminology knowledge
Timeline
Associate of Arts - Atmospheric Sciences And Meteorology
Eastern Florida State College
08.2022 - Current
Administrative Specialist
The Carter Clinic
12.2021 - Current
CONCIERGE
Saber Healthcare
07.2021 - 12.2021
BILLING SPECIALIST
Billing Mgt Solutions
01.2018 - Current
CLEANING STAFF MEMBER
TC'S Professional Cleaning Company, Wake Forest
01.2015 - 08.2016
High School Diploma -
Heritage High School