TATIANNA PINNACE
HOUSTON,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
NHAF
01.2022 - 02.2023
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Logged details of customer service calls in computer system following correct protocols.
- Provided account information to customers and explained bill service policies and customer rights.
SCHOOL PROGRAM AIDE
Avance
09.2019 - 10.2021
- Enforced administration policies and rules governing students.
- Monitored student behavior in order to maintain orderly learning environment conducive to academic success.
- Supported students during small group instruction by providing individualized assistance.
- Requisitioned and stocked teaching materials and supplies.
- Presented subject matter to students under teacher guidance of teachers.
- Helped teachers manage student behavior in classroom through positive reinforcement techniques such as praise and rewards
- Participated in regular meetings with other staff members and administration to discuss teaching best practices.
CUSTOMER SERVICE REPRESENTATIVE
Asurion
07.2018 - 02.2019
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Processed orders, returns, and exchanges in accurate and efficient manner.
- Handled customer complaints and inquiries in courteous and efficient manner.
- Responded to telephone inquiries and complaints following standard operating procedures.
Patient Care Associate
Brookdale
06.2017 - 09.2018
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses.
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes.
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables.
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
High School Diploma -
Westfield High School
Houston, TX06.2012
No Degree - General Studies
Lonestar Community College
Montgomery, TXNo Degree - Medical Assisting
Brightwood Career College
Houston05.2019
Skills
- Data Entry Terminal Customer Service And Assistance Good Communication Skills Customer Relations
- Microsoft Office
- Call Center
- Clerical Support
Timeline
CUSTOMER SERVICE SPECIALIST
NHAF
01.2022 - 02.2023
SCHOOL PROGRAM AIDE
Avance
09.2019 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
Asurion
07.2018 - 02.2019
Patient Care Associate
Brookdale
06.2017 - 09.2018
High School Diploma -
Westfield High School
No Degree - General Studies
Lonestar Community College
No Degree - Medical Assisting
Brightwood Career College
Similar Profiles
SHARON GUERREROSHARON GUERRERO
Logistics Specialist at Army National GuardLogistics Specialist at Army National Guard
Mikala JaramilloMikala Jaramillo
Software Engineer - Execute Trading Platform (Web Development) at JP MorganSoftware Engineer - Execute Trading Platform (Web Development) at JP Morgan
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School
Chukwunyereze EneChukwunyereze Ene
Chart Retrieval Specialist at EpisourceChart Retrieval Specialist at Episource
Anaise LopezAnaise Lopez
Customer Service Specialist at HEB Grocery StoreCustomer Service Specialist at HEB Grocery Store