Tatianna Rodriguez

New York,NY

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating team partnerships and providing the support to ensure goals are achieved.

Overview

years of professional experience

Work History

Professional Dog Walker

Biscuits and Bath Dog Service

New York, NY

04.2018 - 04.2020

Walked ~ 12 – 17 dogs per day which required excellent time management, precise communication, trust, people management and engagement, proactive problem solving, patience, safety acumen, and exquisite customer service.

Cashier

AMC Theatres

New York, NY

02.2009 - 04.2018

Uphold AMC’s high standards of the GuestFirst principles of friendly, clean, and fast.
Manage ticket sales.
Greeting each guest.
Facilitate purchase.
Process credit card purchases and MovieWatcher Rewards transactions.
Process cash transactions.
Ensure the security of all box office cash and tickets.
Enforce ratings age requirements to keep underage guests from accessing auditoriums with adult content.
Perform daily box office maintenance duties and complete reports as needed.
Handle guests’ inquires and provide satisfactory solutions to guests’ dilemmas.
Assist with other functions as instructed by the General Manager Concessionist.
Prepare food and beverage merchandise.
Pop popcorn, pour drinks and serve hot dogs, MovieNachos, pretzels, yogurt and other specialty items.
Assemble food orders, suggest sell/upsell, operate point-of-sale terminals.
Transport bags of raw popcorn, cans/boxes of seasoning oil, syrup boxes, buckets of ice and other stock.
Maintain cleanliness of entire concession stand including cooking equipment, counters, shelves, glass display cases, condiment areas, preparation areas and stock rooms.
Perform daily concession maintenance duties.
Perform additional duties as assigned by supervisors.
Uphold AMC’s Business Practices and ensure compliance with company programs.

Education

Bachelor of Arts - English

Hunter College

Skills

Interpersonal skillsundefined

Timeline

Professional Dog Walker - Biscuits and Bath Dog Service

04.2018 - 04.2020

Cashier - AMC Theatres

02.2009 - 04.2018

Hunter College - Bachelor of Arts, English