Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Tatianna Roman

Summary

Dynamic team player and problem-solver with a proven track record at Amazon, enhancing warehouse productivity and customer satisfaction through efficient order fulfillment and exceptional service. Skilled in POS system operation and fostering teamwork, consistently meeting goals with a positive and outgoing approach. Achieved significant improvements in process efficiency and team collaboration.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Lowes Home Improvement
03.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Proven ability to learn quickly and adapt to new situations.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.

Fulfillment Associate

Amazon
09.2023 - 01.2024
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Followed orders precisely for correct items, sizes and quantities.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

Order Fulfillment Associate

Amazon
04.2022 - 02.2023
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
  • Followed procedures at all times for personal and team safety.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked designated items on shelves, end caps and displays.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.

Temp Worker

Olive & Cocoa
11.2021 - 02.2022
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Prepared boxes for shipments based on standard sizes.
  • Removed items of deficient quality from line to maintain standards.
  • Operated various tools and equipment proficiently for faster product assembly without compromising quality.
  • Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.

Warehouse Order Picker

Backcountry
10.2020 - 01.2021
  • Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
  • Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
  • Upheld quality standards by inspecting products during the order picking process, ensuring only undamaged items reach customers.
  • Contributed to warehouse cleanliness by regularly disposing of waste materials and maintaining orderly workstations.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.

Cashier

Godfather's Pizza
02.2020 - 10.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Concessionist

Cinemark XD
06.2018 - 04.2019
  • Mentored new employees to provide training on proper execution of job responsibilities.
  • Utilized strong communication skills to effectively interact with colleagues, supervisors, and customers, fostering a positive work environment.
  • Performed routine maintenance tasks on equipment such as cleaning popcorn machines or soda fountains, ensuring optimal performance during operation hours.
  • Enhanced customer satisfaction by providing excellent service and maintaining a clean concession stand area.
  • Tabulated food and beverage orders quickly so guests avoided delays in seating.
  • Worked efficiently under pressure, consistently meeting the needs of customers during peak times and special events.
  • Maintained proper food handling procedures for health and safety compliance, resulting in zero violations during inspections.
  • Completed transactions with operation of point of sale terminals.

Education

No Degree - AS Physics

Salt Lake Community College
Salt Lake City, UT
06-2027

Skills

  • Teamwork and collaboration
  • Problem-solving skills
  • Customer service
  • Multi-tasking strength
  • Goal oriented
  • Relationship building
  • Outgoing personality
  • Sales strategies
  • POS system operation
  • Retail store operations
  • Cleaning techniques
  • Friendly and outgoing

Certification

  • Forklift Certification

Languages

English
Spanish
Native or Bilingual

Interests

  • Dancing
  • Cooking
  • Rock Climbing
  • Pilates
  • Astrology
  • Video Gaming
  • Camping
  • Creative Writing

Timeline

Sales Associate

Lowes Home Improvement
03.2024 - Current

Fulfillment Associate

Amazon
09.2023 - 01.2024

Order Fulfillment Associate

Amazon
04.2022 - 02.2023

Temp Worker

Olive & Cocoa
11.2021 - 02.2022

Warehouse Order Picker

Backcountry
10.2020 - 01.2021

Cashier

Godfather's Pizza
02.2020 - 10.2020

Concessionist

Cinemark XD
06.2018 - 04.2019

No Degree - AS Physics

Salt Lake Community College

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Tatianna Roman