Summary
Overview
Work History
Education
Skills
Timeline
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Tatianna Stephen

New York

Summary

I have built and retained while continue to grow a returning customer base to the store. I also coordinated with the owner and manager to come up with menu items both staple and seasonal items.

Overview

8
8
years of professional experience

Work History

Barista

Common Address
08.2022 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista Trainer

Starbucks
02.2017 - 01.2020
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each
  • Educated customers and team members about new products
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews
  • Customized training strategies based on individual barista knowledge, experience and strengths
  • Trained new team members with positive reinforcement and respectful, encouraging coaching

Barista

Starbucks
11.2016 - 01.2020
  • Pleasantly interacted with customers during daily rushes to promote a positive environment
  • Controlled line and crowds with quick and efficient service
  • Listen carefully to customer requests created personalized, delicious beverages which improved sales
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment

Education

High School Diploma -

ACTvF
Queens, NY
06.2018

Skills

  • Equipment checks and assessments, Customer retention, Inventory Management, Payment processing, Time Management, Staff Training, Safe food handling practices

Timeline

Barista

Common Address
08.2022 - Current

Barista Trainer

Starbucks
02.2017 - 01.2020

Barista

Starbucks
11.2016 - 01.2020

High School Diploma -

ACTvF

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Tatianna Stephen