Ta'Tianna Stephens
Conyers,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Skilled in data entry and problem-solving, adept at handling high-volume customer interactions with professionalism. Achieved consistent customer satisfaction, contributing to team development and operational efficiency. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Chime Solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to 200+ customers requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
General Associate
Marshall Distribution Center
10.2018 - 07.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Front Desk Receptionist
Residence Inn Marriott
04.2017 - 11.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed over 100+ appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Leasing Agent
Candler Crossing Apartments
02.2016 - 06.2016
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
Education
High School Diploma -
North Atlanta High School
Atlanta, GASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Professional telephone demeanor
- Team Development
- Data Collection
- Live chat support
Timeline
General Associate
Marshall Distribution Center
10.2018 - 07.2020
Front Desk Receptionist
Residence Inn Marriott
04.2017 - 11.2019
Leasing Agent
Candler Crossing Apartments
02.2016 - 06.2016
Customer Service Representative
Chime Solutions
High School Diploma -
North Atlanta High School
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