Tatianne Agostinho
Newark
Summary
Dynamic professional with extensive experience in customer service and conflict resolution, honed at South Street School and various high-energy venues. Proven ability to enhance guest experiences and optimize operations through effective communication and attention to detail. Skilled in managing VIP clientele while maintaining compliance with industry regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teacher
South Street School
Newark
08.2024 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes and other assessments.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Bartender/ Bottle Service
Big Shots
Woodbridge
01.2024 - 08.2024
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Balanced daily registers and generated sales reports for management.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Substitute Teacher
Rainbowland School
Newark
09.2023 - 06.2024
- Maintained classroom order and enforced school and class rules.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Implemented conflict resolution strategies to manage student disputes.
Bartender/ Bottle Service
Waterside
Weehawken
08.2022 - 09.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with regular customers to encourage repeat business.
- Checked identification prior to serving.
- Took orders efficiently while offering recommendations to enhance guest experience.
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
Patient Coordinator
Goals Plastic Surgery
Paramus
11.2021 - 02.2023
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Mentored new hires, including explaining hospital policies, procedures, and practices.
- Counselled patients on potential financial liabilities and payment requirements.
- Prepared patient charts prior to visits as well as updated records after each visit.
Bartender/VIP Bottle Server
Ricks Cabaret Dfw
New York
12.2018 - 03.2020
- Adhered to state regulations regarding serving alcohol responsibly.
- Upsold customers from shelf to premium brands to help boost sales.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Bartender/VIP Bottle Server
Flashdancersnyc
New York
08.2017 - 02.2019
- Processed payments accurately and efficiently with POS system.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Bartender/VIP Bottle Server
Mister East
Roselle
07.2016 - 03.2017
- Planned and coordinated special events to boost customer numbers and profits.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Made friendly conversation with customers to provide enjoyable bar experience.
Bartender/VIP Bottle Server
HK Lounge
New York
01.2014 - 05.2016
- Took orders efficiently while offering recommendations to enhance guest experience.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Bartender
PJ Bricks
New York
10.2011 - 01.2014
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ05-2018
Bachelor of Science - Psychiatric Rehabilitation
Rutgers University
New Brunswick, NJ05-2018
Skills
- Conflict resolution
- Customer service
- Time management
- Communication skills
- Attention to detail
- VIP clientele handling
Accomplishments
- National Society Collegiate Scholar
- Psi Chi Honor Society
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
- Teachers k-6 CE
References
References available upon request.
Timeline
Teacher
South Street School
08.2024 - Current
Bartender/ Bottle Service
Big Shots
01.2024 - 08.2024
Substitute Teacher
Rainbowland School
09.2023 - 06.2024
Bartender/ Bottle Service
Waterside
08.2022 - 09.2023
Patient Coordinator
Goals Plastic Surgery
11.2021 - 02.2023
Bartender/VIP Bottle Server
Ricks Cabaret Dfw
12.2018 - 03.2020
Bartender/VIP Bottle Server
Flashdancersnyc
08.2017 - 02.2019
Bartender/VIP Bottle Server
Mister East
07.2016 - 03.2017
Bartender/VIP Bottle Server
HK Lounge
01.2014 - 05.2016
Bartender
PJ Bricks
10.2011 - 01.2014
Bachelor of Arts - Psychology
Kean University
Bachelor of Science - Psychiatric Rehabilitation
Rutgers University
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