Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatijana Tolerson Reyes

Inglewood,USA

Summary

Results-driven professional with experience in small business development, e-commerce management, and a background in the automotive industry. Proven ability to cultivate positive B2B and client relationships in fast-paced environments. Proficient in conflict resolution, data entry, and utilizing social media to enhance customer experiences. Committed to contributing to team success and promoting organizational growth.


Overview

9
9
years of professional experience

Work History

E-Commerce Manager

CaliCentric
01.2020 - Current
  • Manage online sales operations and event popups.
  • Develop and execute product design.
  • Oversee sourcing of wholesale products and manufacturers.
  • Increase online sales by launching targeted digital marketing strategies.
  • Grew brand visibility by managing social media content across multiple platforms.

Service BDC Representative

Santa Monica
09.2022 - 01.2023
  • Handled high volumes of calls related to online appointments and customer inquiries.
  • Streamlined and managed data entry for multiple dealership locations, ensuring timely client follow-ups.
  • Consistently met or exceeded weekly appointment and retention goals, contributing to department success.
  • Enhanced customer satisfaction by resolving issues efficiently and coordinating service appointments for optimal client experience.

Membership Sales

Anytime Fitness
03.2022 - 07.2022
  • Membership and personal training sales.
  • Provided fitness consultations and scheduled facility tours.
  • Increased membership growth by executing targeted outreach and maintaining personalized follow-up to convert leads into active members

Express Service Advisor

Mazda Riverside
04.2019 - 02.2020
  • Delivered excellent customer service by managing repair and maintenance updates, while driving vehicle parts and service sales
  • Coordinated workload distribution for Express Technicians and ensured smooth service delivery
  • Achieved top customer satisfaction ratings by ensuring timely service delivery and client communication.
  • Improved operational efficiency by accurately managing client data and service contracts.
  • Optimized service operations by coordinating schedules between clients, vendors, and internal teams.

Service Coordinator

Mercedes-Benz Beverly Hills
07.2018 - 01.2019
  • Managed online appointments, client communications, and customer complaints
  • Monitored and maintained customer satisfaction (CSI) goals, providing superior service experience
  • Resolved customer concerns promptly and facilitated seamless communication between clients and service teams.
  • Coordinated with external vendors and internal departments to ensure timely delivery of parts, minimizing service delays

Service Coordinator

Nissani Bros Chevrolet
09.2016 - 06.2018
  • Responsible for Maintaining organization in Call Center while providing excellent customer service.
  • Trained and mentored new hires on service protocols and customer interaction standards.
  • Managed online appointment scheduling and client communication to improve service efficiency.
  • Generated service leads through proactive customer engagement and follow-up.

Education

General Education Diploma -

Culver City High School
Culver City
2009

Skills

  • Data Entry
  • Problem-solving
  • CRM Systems
  • Team Collaboration
  • Leadership
  • Website optimization
  • Analytics and reporting
  • Online advertising
  • Staff training
  • Social media and promotions

Timeline

Service BDC Representative

Santa Monica
09.2022 - 01.2023

Membership Sales

Anytime Fitness
03.2022 - 07.2022

E-Commerce Manager

CaliCentric
01.2020 - Current

Express Service Advisor

Mazda Riverside
04.2019 - 02.2020

Service Coordinator

Mercedes-Benz Beverly Hills
07.2018 - 01.2019

Service Coordinator

Nissani Bros Chevrolet
09.2016 - 06.2018

General Education Diploma -

Culver City High School

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