Tatika Sterling
Senior Financial Aid Advisor
Jacksonville,FL
Summary
Professional and proficient Financial Aid Advisor well-versed in regulatory requirements for student assistance. Well-organized and hardworking with good grasp of related paperwork and processes with deep experience in financial aid advisory, possessing strong analytical skills, comprehensive knowledge of federal and institutional regulations, and proficiency in financial needs assessment. Recognized for collaborative approach and adaptability, consistently contributing to team success and student satisfaction. Adept at problem-solving, communication, and guiding students through complex financial processes. Dependable and resourceful, ready to drive impactful results in dynamic environment.
Overview
13
13
years of professional experience
Work History
Senior Financial Aid Advisor
Flagler College
Jacksonville, FL
05.2022 - Current
- Enhanced student satisfaction with financial aid services through timely communication and personalized support.
- Advises students and parents on all matters pertaining to the financial aid program and assists with the administration of financial aid awarding.
- Counsels assigned students and their parents on financial aid matters, including application for federal, state, and institutional aid; application for scholarships, and application for loans.
- Evaluates students financial aid documents for completeness and accuracy, ensuring that federal, state, and institutional eligibility and application requirements are met.
- Determines financial aid awards, including federal, state, and institutional financial aid awards in compliance with federal, state, and institutional policy, regulation, and law.
- Performs regular review of incomplete files and corresponds with students and families regarding the forms and information required to complete the students file.
- Corresponds with students and families regarding the financial aid Award Letter, award acceptance, renewal requirements, and application completion.
- Coordinates closely with the Business Office regarding student aid, student balances, and payment issues.
- Performs evaluation of student eligibility in accordance with financial aid renewal requirements, compliance, and works in conjunction with the Registrar's Office to review eligibility issues pertaining to grades and hours.
- Participates in College events to provide information on financial aid matters to the local community including students, prospective students, parents, high school personnel, and other organizations
- Organizes documents and maintains student financial aid records via both physical file and via enterprise software.
- Managed approximately 40+ incoming calls and 60+ emails per day from student's and parent's.
Senior Financial Aid Advisor
Concorde Career Colleges
Jacksonville, Florida
02.2019 - 05.2022
- Provided exceptional customer service to students and parents by answering questions related to financial aid programs, application processes, deadlines, and award notifications.
- Conducted weekly meetings with staff members addressing any challenges faced while providing solutions leading to efficient functioning within the department.
- Managed complex appeals processes to resolve student concerns regarding eligibility or award amounts fairly and efficiently.
- Reduced processing time for financial aid applications by optimizing workflows and implementing automated processes.
- Guided low-income families through the complexities of applying for federal grants, loans, work-study programs, and other forms of financial assistance.
- Maintained compliance with federal, state, and institutional guidelines by staying updated on policy changes and conducting regular audits of financial aid records.
Patient Access Representative
Formativ Health
01.2018 - 02.2019
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Obtained and verified insurance coverage and other related data with third party carriers for scheduled appointments/procedures.
Student Finance Support Specialist
Virginia College
07.2016 - 01.2018
- Counseled students and families regarding eligibility and debt management by maintaining a strong knowledge of Title IV.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Conducted follow-up counseling sessions with students needing adjustment in payment plans, loans, grants on the basis of financial support needed.
Work Study/Student Assistant
Florida State College at Jacksonville
01.2012 - 05.2016
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Managed an organized filing system for important documents, ensuring easy access when needed.
Education
Bachelor of Science - Converged Communications
Florida State College
Jacksonville, FL 01.2025 - 06.2025
Skills
Workflow optimization
Communication skills
Student counseling
Team collaboration
Conflict resolution
Leadership qualities
Financial aid expertise
Verification process proficiency
Appeals handling
Higher education experience
Student loan advising
Microsoft office
Eligibility verification and guidelines
Student advisement
Accomplishments
- Used Microsoft Excel to maintain updates by FAFSA, NASFAA and FASFAA regulatory board
Timeline
Bachelor of Science - Converged Communications
Florida State College
01.2025 - 06.2025
Senior Financial Aid Advisor
Flagler College
05.2022 - Current
Senior Financial Aid Advisor
Concorde Career Colleges
02.2019 - 05.2022
Patient Access Representative
Formativ Health
01.2018 - 02.2019
Student Finance Support Specialist
Virginia College
07.2016 - 01.2018
Work Study/Student Assistant
Florida State College at Jacksonville
01.2012 - 05.2016
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