Summary
Overview
Work History
Education
Skills
Timeline
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Tatinya Williams

Richmond,VA

Summary

Experienced Talent Acquisition Manager devises strategy and recruitment processes to execute sourcing and recruiting campaigns. Finds and screens candidates and develops corporate policy for talent bench-marking, talent assessment and interviewing policies. Develops and leads strategic initiatives to recruit and select high caliber, professional and diverse workforce that identifies with business culture.

Overview

10
10
years of professional experience

Work History

Talent Acquisition Lead

Contracted
11.2018 - Current
  • Develops and maintains an strong relationship with hiring managers to ensure candidate aligns with qualifications ton produce consistent staffing goals
  • Manages current candidate activity and notes in the applicant tracking system (ATS)
  • Conducts regular follow-up meetings with managers to determine the effectiveness of the recruiting process
  • Evaluates resumes, conducts candidates interviews, schedules interviews, administers appropriate assessments and conducts reference/background checking
  • Communicates important employment information during delivery of employment offers (e.g., benefits, compensation, non-compete agreements)
  • Develop and track measurable facets of the recruiting/hiring/retention process
  • Manages application/resume file and retention according to company policy
  • Uses traditional and nontraditional resources, such as direct outreach, employee referrals, community network events, etc., to identify and attract quality candidates
  • Ensures compliance with USCIS Form I-9 Employment Eligibility Verification; periodically audits Forms I-9

Talent Acquisition Operations Specialist

Wells Fargo
Glen Allen, VA
01.2017 - 10.2018
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
  • Participated in staff meetings and attend other meetings and seminars as assigned
  • Communicated with and helped others resolve issues
  • Sourced and screened candidates for Technical roles and worked with hiring managers to coordinate interviews, offers and onboarding.
  • Created and drove talent acquisition and job placement strategies to attract diverse candidates.
  • Problem solving skills and resourcefulness
  • Reviewed employment applications and background check reports to facilitate hiring process.
  • Professional development (including quarterly self-evaluation 360 week and development plans)
  • Participated in cross-functional activity (as needed)
  • Build and maintained relationships with teams to provide timely and proactive customer service to clients and peers
  • Results oriented and willingness to hold others accountable for delivering results and high standards of performance
  • Developed technical requirement documentation for new software products.

Online Customer Service Team Lead

Wells Fargo
Glen Allen, VA
01.2015 - 12.2016
  • Using multiple systems to research information for solutions to callers' problems
  • Participated in staff meetings and attend other meetings and seminars as assigned
  • Trained new hires
  • Supervisory coverage
  • Assist with practice-wide projects and tasks
  • Administrative support
  • Partnered with leadership on improvements for staffing, scheduling, PTO and VTO process to drive efficiency and employee satisfaction
  • Onboarding new employees, providing and/or coordinating ongoing training for existing staff
  • Demonstrated strong leadership skills
  • Investigated and resolved customer issues with little or no assistance
  • Found solutions for customers who had issues
  • Reviewed and looked over client complaints and then solved them in professional manner
  • Managed over 80 + calls per day
  • Strong attention to detail and accuracy skills
  • Ability to execute in fast paced, high demand, environment while balancing multiple priorities
  • Escalated issues to proper supervisors when standard processes were not effective.

Customer Service Rep

General Dynamics
Chester, VA
08.2013 - 06.2015
  • Over sought and assisted with incoming calls
  • Provided knowledgeable responses to inquiries (phone, web chat, e-mail, TTY, fax, correspondence) In a courteous and professional manner
  • Demonstrated emotional intelligence
  • Worked with Medicare and Obama Care enrollment and questions pertaining each
  • Adhere to Privacy Act and Health Insurance Portability & Accountability Act
  • Responded to inquiries within departmental staffing and time parameters
  • Handled over 80 + calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services
  • Applied knowledge of organization, its functions, and regulations to carry out wide variety of administrative functions related to organization and its mission
  • Skill in general office machines, software, and internet/intranet
  • Provided quality customer service
  • Timely and successful completion of assigned projects
  • Research and account resolution

Education

Bachelor of Science - Human Resources Management

Virginia Commonwealth University
12.2023

Associate of Science - SCIENCE

Richard Bland College of William And Mary
12.2020

Skills

  • Telephone & Oral Communication
  • Microsoft Office Suite (10 years)
  • Interpersonal
  • Analytical
  • Business analysis
  • Written
  • Help desk
  • Payroll
  • Time and Process management
  • Strong Attention to Detail
  • Microsoft Teams
  • Customer relationship management
  • Exit Interviews and Processes

Timeline

Talent Acquisition Lead

Contracted
11.2018 - Current

Talent Acquisition Operations Specialist

Wells Fargo
01.2017 - 10.2018

Online Customer Service Team Lead

Wells Fargo
01.2015 - 12.2016

Customer Service Rep

General Dynamics
08.2013 - 06.2015

Bachelor of Science - Human Resources Management

Virginia Commonwealth University

Associate of Science - SCIENCE

Richard Bland College of William And Mary

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Tatinya Williams