Tationna CLAIBORNE
Chester
Summary
Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Patient Calls LLC
King Of Prussia, PA / Remote
04.2023 - Current
- Managed a high volume of incoming calls from patients, addressing inquiries regarding appointments, insurance, and medical services
- Scheduled and confirmed patient appointments, ensuring accuracy and efficiency in the booking process
- Assisted patients in navigating healthcare services, providing them with information on procedures and policies
- Collaborated with medical staff to ensure timely follow-ups on patient care and concerns, resulting in a [percentage]% increase in patient satisfaction
- Maintained accurate patient records and documentation in compliance with HIPAA regulations
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Customer Service Representative
Sitel
Remote
01.2020 - 04.2023
- Provided exceptional service to customers, addressing inquiries and resolving issues promptly to enhance the overall customer experience
- Assisted in the development of customer feedback surveys and analyzed results to inform retention strategies
- Trained new team members on customer service best practices and company policies
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Member Service Representative
Aliera Health Care
Richmond, VA
01.2018 - 01.2020
- Respond to patient inquiries via phone, email, and chat, providing accurate information regarding services, billing, and appointment scheduling
- Resolve patient complaints and issues in a timely manner, achieving a satisfaction rating of95%
- Collaborate with healthcare providers and administrative staff to ensure seamless patient experiences and care coordination
- Maintain detailed records of patient interactions and follow up on outstanding issues
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Varina High School
01.2017
Skills
- Excellent verbal and written communication
- Strong problem-solving abilities
- Proficient in CRM software (eg, Salesforce, Zendesk)
- Time management and organizational skills
- Ability to work independently and in a team environment
- Empathy and active listening
- Critical thinking skills
- HIPAA compliance
Timeline
Patient Care Coordinator
Patient Calls LLC
04.2023 - Current
Customer Service Representative
Sitel
01.2020 - 04.2023
Member Service Representative
Aliera Health Care
01.2018 - 01.2020
High School Diploma -
Varina High School