Tatis Franco
333 Maggie Circle ,TX
Summary
Dynamic Shift Supervisor with a proven track record of addressing team needs through innovative strategies and a steadfast commitment to daily operations. Expertise in delivering an exceptional Starbucks experience for partners and customers. Skilled in effectively managing multiple priorities while fostering a collaborative team environment. Eager to embrace additional responsibilities that drive team success and contribute to overarching organizational objectives.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2024 - Current
- Managed a team of four to eight cross-functional individuals to increase business efficiency.
- Responsible for the management of three to seven thousand dollars in cash flow operations per day.
- Leverage store data to accurately forecast inventory needs and reduce waste.
- Helped mentor new and existing partners on selling strategies, customer relationship management, and advanced product knowledge.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to partners during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Barista
Starbucks
07.2022 - 09.2024
- Memorized over fifty menu items, and created custom drinks every shift.
- Fulfilled customer orders, including hot, cold, and seasonal drinks, along with select food items and pastries.
- Provided friendly customer service and enjoyed catching up with regulars.
- Optimized workflow by maintaining a clean and organized workspace.
- Worked with four to five others each shift to strategize and excite exceeding company performance metrics.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Hostess/Server
Denny’s
10.2021 - 05.2022
- Welcome guests in a warm, friendly manner.
- Managed an organized workspace.
- Managed waitlist effectively, minimizing guest wait times during peak hours.
- Coordinated with waitstaff, kitchen, and managers to ensure each customer was satisfied with their service.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Associate of Arts - General Studies
Tyler Junior College
12-2025
High School - undefined
Longview High School
05.2022
Skills
- Communication
- Critical thinking and problem solving
- Effective time management
- Teamwork
- Problem-solving techniques
- Multitasking abilities
- Cash handling
- Partner development
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
Barista
Starbucks
07.2022 - 09.2024
Hostess/Server
Denny’s
10.2021 - 05.2022
High School - undefined
Longview High School
Associate of Arts - General Studies
Tyler Junior College